The oven stopped working. Repairman fixed it (it was the igniter) with no problem. I have a Sears service agreement on the stove, which covered the repair. The repairman said it would have cost me $280+ to fix it otherwise. I was thrilled because I paid just a bit more than that for a 3-year agreement on 2 appliances. The process of scheduling the appointment was great and the repairman arrived as scheduled.