Jenny, or goes by Jennifer, was incredibly rude over the phone. I called the office for over a week and no answer to give them a heads up that we were not able to move in because of getting transferred again for a job. She immediately called me a liar about the date we were supposed to move in and said in the rudest way "you know that you won't get your deposit back right?" I told her I was aware because of the late notice and was fine with that. I was just trying to give them a heads up so they can get someone else moved in. Then she thanked me sarcastically and hung up on me. Horrible customer service!
1900 High StDes Moines, IA 50309
If this is the same Lyman Properties that owns The Cortez at 3009 Grand Avenue in Des Moines, I wish I could give them zero stars. They only give you one contact number and the woman either ignores your calls, ignores your messages, or acts completely unprofessional. I only spent one year living in one of their properties, and it was a terrible experience, mostly from having to deal with Taylor Lyman. Stay away if possible.