Such great friendly service. It was a pleasure renting with National in Des Moines! Look forward to more great experiences in the future.Thanks!
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All went well with the rental process. I am waiting to hear back if my prescription sunglasses were found. My frustration is that a customer cannot get through to a person at the counter in the airport. If someone would have picked up the phone, or at least returned my call the same day, I'm certain someone at the Des Moines counter could have easily retrieved my sunglasses before the car went out again. Simple as that. I will acknowledge that someone is trying to help me locate my sunglasses...waiting to hear back.
I am a huge National fan and think they usually do an amazing job. Getting your care with Emerald Club is a snap and you always have a great selection. The one thing to know about Des Moines, however, is it is one of those small locations without an Emerald Club row so you can't just pick up your car. Therefore, getting in very late at night (after midnight because there had been storms) I was very disappointed with having to wait in a long line to get a car, even though I was Emerald Club. Then, they asked me to pick from a couple of cars. They gave me a Ford Explorer (pretty standard for Emerald Club), however, upon returning my car, the gentleman providing my receipt was surprised and pointed out they charged me an extra $40 per day for the upgrade (total $80 which almost doubled my cost), which even he thought was odd!! I was very disappointed that this was not something told to me upfront and unfortunately did not have time to discuss it with them as I was on my way to my flight. I will choose the cheaper car rental place instead next time time I'm going to Des Moines.
The folks at the service desk are wonderful. They always have a friendly face even when the lines are long. The cars are in great condition. However, they don't have an emerald aisle or executive aisle at this location so you don't ge tthe automatic upgrade. Best car rental place in Des Moines!
Absolutely horrible business. If the Iowa Better Business Bureau was real, this place wouldnt be operational. Its actually often bragged about by the district manager Vance that they get reported all the time and they do not care... Cycling through 4 to 5 employees per month. I myself quit this place months ago, and my Employee information is still active, my 401k still tied up with them. I quit months ago, and I could go clock in to go to work right now. All about the money and they will sell their grandmother if it would get you to upgrade. Everytime you upgrade your reservation, the one taking your order gets the commission. When you purchase DWL which you seriously dont need. They get a commission. The ones cleanig your car gets paid 9.50$ a hour and gets treated like crap. The one selling you a bunch of crap gets paid 14 or 15 and makes 600$ to 700$ per month in bonus.... If there was a way to rate it 0 stars, I would.
I am bit unhappy because the tank was 1/2 full and they didnt mark it in the paper, so I had to return with full tank. It was disappointing and I hope they make up for this loss.
No emerald aisle to pick cars from. Car selection was adequate. Pat at the service counter was excellent - she was very helpful and offered many car choices. Nice work everyone.
No emerald aisle to pick cars from. The selection was smaller cars than other National Locations. However, the service at the counter was exceptional the agent was so helpful and willing to offer each car available and even offered to walk outside to look at cars with me. Midwest hospitality at its best. Awesome Job.
Wonderful job. I was in a bad mood from a bad airline experience. They made me laugh and took real good care of me. Love them.
The Rental Car Rep when I first arrived was very friendly and had my best interest in mine. The car was not quite ready, the agent apologized. On return the agent was very nice and pleasant.