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Lovate Health Sciences US

Health & Diet Food Products


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Perry R.



On Jan 6th, 2019, Eric sent me a list of promos. On Jan 23rd, I submitted an order to him for 15 cases of SKU LSPW1-030-GW-0-US. On Jan 24th, a follow up email was sent to him. On Jan 28th, he asked me to confirm my shipping address. A confirmation email was sent to him the same day. However, the shipping information requested should have been on file from a previous order placed with him for Fittagious on Nov 21st, 2018 that took close to forty-five days to be delivered. The issues experienced with that order will be addressed in another review. Furthermore, on Feb 11th, 2019, he asked me to fill out a new credit card authorization form since my payment information changed. On Feb 13th, I followed up with him and emailed him another copy of it. I also inquired about the shipping status of my order. He told me “the delays came from the inventory being out of stock.” I replied by saying “all of the issues with my order seemed intentional.” I also informed him that I was going to reach out to corporate. Less than three hours later he informed me that my order was paid for and would ship out the following week.

Please see the screenshots of our communications.