Working with Will made my new cell phone purchase the best experience I have ever had. He was knowledgeable, took time to review my account and saved me money after reviewing my outdated plan. Every other store I had been in rushed through and never gave me any advice or guidance. He helped me every step of the way. It was a pleasure as well as a relief to be treated in a respectful, kind manner. Thanks Will!Laurie
First let me tell you the above rating is for this store and this store only. I ended up at this corporate store after 2 days of sheer hell on the phone with customer service. The first person, I'm sorry to say was just a rude jerk that wants a paycheck and does no work, I also spoke to a manager, or that is what he titled himself. After 25 years in banking in the Quality Assurance Department if one of our employees ever treated a customer the way I was treated they would immediately be dismissed. Sprint as far as I am concerned has NO customer service. So if you do decide to go with Sprint I advise you keep the address to your corporate store very handy. These are the only people that will help you with any problem. If you call the customer service expect to be on the phone for a long time with nothing but frustration and transferred or mostly dropped calls. Last week I called on Monday at 8am and was exhausted, frustrated, and had no outcome at 10:45am. Following day worse.
The store owner talked my wife out of a used Samsung S6 edge 128gb(used $750- the cracked back which sells for $4.99) for a new $145 Sky 6.0q 8gb. He told her it was a $500 phone. Yet sears, kmart, and every web store had it for under $160. Even another Millennium Trenz priced the Sky 6.0q at only $185. The owner gave her a bill of sale for $450. I went in there the second she got home. He wouldn't give the phone back, he wouldn't even honor his bill of sale. The whole time he said he charges $500 for the Sky phone normally. He wouldn't be in business, the only reason he's in business is lying. He finally gave the phone back for an $80 charge of changing the Samsung account over already which when got the phone back he didn't even do that. He conned my wife and stole $80 from me. If anything it should only of been a $35 activation charge.
Stay away....they lied and then charged a restocking fee on a phone that was never opened or activated. Stay away from the associate" nick".
Mr. Matthews is the boyfriend of an old disgruntled employee. Digitech Communications currently has an A rating with the BBB, and we work very hard to make sure our customers leave happy! That's why we've been in business for 25 years. Come check us out!
All I have to say is be very careful ... very unprofessional ! And they love to take away as many paychecks as possible from employees!! That's all ready earned paychecks ... check the labor board complaints ! Avoid this company !
I payed them $150 when they fixed my screen and the LCD for my Samnsumg S3. As soon as I got home, the screen went all crazy and went black but I could still answer phone calls and everything I just couldn t see the screen! I took it back, and after them fixing it again... The manager got mad at me and cussed me out! He told me if I were a guy he would beat my #$%$! Really horrible costumer service & rip offs! I do NOT recommend taking your expensive phone to get fixed at Millennium Trenz!
very nice store with honest stuff, will go here for all my phone needs