Unbelievable. At & T’s staffers Jacob and Kirsten DO NOT rule.I went to a local AT & T store in Denver and made several purchase for goods and services. We have been AT & T customers for many years.1.We bought a bundle of services including two phones (one for free).2.The bundle included telephone service.3.The bundle included internet.4.The bundle included Direct TV.No one ever showed for the Direct TV installation. No one called to cancel either! The three telephone numbers given at the store went unanswered when I called for support. My telephone would not activate. The telephone contact numbers on the AT & T website, the telephone numbers on the Direct TV website…you know the routine, no answered calls, referring back to wrong departments, being put on hold (47 minutes!) all in all about 70 attempts. Six hours. Three got through to actual human beings who did the “I’ll put you on hold and be right back”, routine. Of course they never did.Did I relate my phone is a business phone?I returned to the store for help. The clerk I met, Kirsten, said Apple would send me another phone. Moments later she related her supervisor, Jacob, would break policy and give me a replacement phone on the spot. I asked how this would affect the bill and she related we’d have to pay for BOTH new phones. But otherwise she was unable to specify what our new bull would be. She said that Direct TV had actually honored their service installation agreement.Kirsten went “into the back of the store” and did not return. Eventually I left with her not returning my phone which she had taken. As I was getting to my car in the parking lot the other employee shouted “we are not responsible” as she waved what I took to be my broken phone (they indicated it was broken due to a factory defect).Let’s top this off. They have my phone, we don’t know what our bill is, they broke our service agreement…and believe it or not they called my wife and told her I was not welcome in the store.
Working with Will made my new cell phone purchase the best experience I have ever had. He was knowledgeable, took time to review my account and saved me money after reviewing my outdated plan. Every other store I had been in rushed through and never gave me any advice or guidance. He helped me every step of the way. It was a pleasure as well as a relief to be treated in a respectful, kind manner. Thanks Will!Laurie
First let me tell you the above rating is for this store and this store only. I ended up at this corporate store after 2 days of sheer hell on the phone with customer service. The first person, I'm sorry to say was just a rude jerk that wants a paycheck and does no work, I also spoke to a manager, or that is what he titled himself. After 25 years in banking in the Quality Assurance Department if one of our employees ever treated a customer the way I was treated they would immediately be dismissed. Sprint as far as I am concerned has NO customer service. So if you do decide to go with Sprint I advise you keep the address to your corporate store very handy. These are the only people that will help you with any problem. If you call the customer service expect to be on the phone for a long time with nothing but frustration and transferred or mostly dropped calls. Last week I called on Monday at 8am and was exhausted, frustrated, and had no outcome at 10:45am. Following day worse.
I like the fast service and expertise. And good prices. .............................................
The store owner talked my wife out of a used Samsung S6 edge 128gb(used $750- the cracked back which sells for $4.99) for a new $145 Sky 6.0q 8gb. He told her it was a $500 phone. Yet sears, kmart, and every web store had it for under $160. Even another Millennium Trenz priced the Sky 6.0q at only $185. The owner gave her a bill of sale for $450. I went in there the second she got home. He wouldn't give the phone back, he wouldn't even honor his bill of sale. The whole time he said he charges $500 for the Sky phone normally. He wouldn't be in business, the only reason he's in business is lying. He finally gave the phone back for an $80 charge of changing the Samsung account over already which when got the phone back he didn't even do that. He conned my wife and stole $80 from me. If anything it should only of been a $35 activation charge.
One of your stores took my old phone # and told me I could not have it back .I called the FCC store # 275 My name is Thomas Mekan I opened a joint account with someone to get the deal and we separated the account and they will not give me back my old # I run my small business off that # the # is 720-324-1998. the # they gave me is 720-709-8023.Can you help me with this.
Stay away....they lied and then charged a restocking fee on a phone that was never opened or activated. Stay away from the associate" nick".
Mr. Matthews is the boyfriend of an old disgruntled employee. Digitech Communications currently has an A rating with the BBB, and we work very hard to make sure our customers leave happy! That's why we've been in business for 25 years. Come check us out!
All I have to say is be very careful ... very unprofessional ! And they love to take away as many paychecks as possible from employees!! That's all ready earned paychecks ... check the labor board complaints ! Avoid this company !
I payed them $150 when they fixed my screen and the LCD for my Samnsumg S3. As soon as I got home, the screen went all crazy and went black but I could still answer phone calls and everything I just couldn t see the screen! I took it back, and after them fixing it again... The manager got mad at me and cussed me out! He told me if I were a guy he would beat my #$%$! Really horrible costumer service & rip offs! I do NOT recommend taking your expensive phone to get fixed at Millennium Trenz!