In late 2017, we contracted a designer to help with our kitchen cabinets. After approving the design, she took it to Stone International to finalize and order. Stone International suggested to CJ Seavall Design that she order a particular white finish of cabinet that could then be painted a navy blue. To our understanding, they also suggested to CJ Seavall Design, a contractor who specialized in installing and painting cabinets. After paying CJ Seavall Design for the project, she ordered the cabinets and paid Trinity Home Solutions to handle the painting and installation of the cabinets. Against our request, the cabinets were painted on-site, in our freshly painted dining room, resulting in several large overspray on our walls and ceiling.The installer than began to set cabinets with no regard to leveling. After contacting the designer about our concern with un-level cabinets, no fix was provided. There is currently a ½ difference between one corner of our cabinets to the next. Our countertop installer has informed us that a ½ difference is too much to be shimmed when installing countertops. The largest issue is the lack of professional knowledge when came to painting the cabinets. The method used by Stone International’s recommended installer proved to be an utter disaster. None of the paint is adhering to the cabinets. It peels off by simply rubbing the cabinet.In reaching out to Stone International about the manufacture specs of the cabinets, none of our requests for information have been fulfilled. We are told that someone else will have to call us back, but we have yet to receive a call with the information. In talking with two other painters, this type of surface should not be painted.The unfortunate part of this entire experience is CJ Seavall Design, Stone International or Luis at Trinity Home Solutions lack of attention to detail. I would not recommend trusting these people to assist with a kitchen remodel.
Horrific customer service. Shop Lamps Plus or Big Box where reruns or exchanges are handled with a smile. I will never waste my time at this store again.
Terrible-brought out counter tops with oval sink holes completely crooked.....then they brought the second attempt and crooked again!!!!!
Whoever is responsible for answering phones in this business is extremely unprofessional. I've been receiving phone calls from this number at all hours for the last 2 weeks No message is ever left. I finally looked up the number (after yet another call), to find it belongs to David lock service. I called back to let them know they've been dialing a wrong number. I barely had an opportunity to say "I've been getting phone calls from this number" when I was hung up on. I called back, only to be hung up on again. If the office personnel is this rude and unprofessional, there is no way I'd let their techs through my door.