Lindsay Keiffer of Luxury Urban Salons threatened me when I refused to remove a Yelp review about Eskeli Creations butchering my eyebrows in this salon. AVOID THIS SALON. They will accept positive reviews, but argue that the negative ones aren't about them, they're about their tenants.They also refused to return my call or email.
I chose Erica Eskeli to microbade my eyebrows partly because she worked in at Urban Luxury Salon, a “high-end” salon on the 16th Street Mall and charges $525 (plus a $50 tip added automatically,) so I assumed that a person who would charge such fees (nearly double the norm) would have lots of experience, superb skills, and would provide excellent customer service. Unfortunately, that was not the case at all.When I first went to see Erica, I brought a photo of the brows that I wanted, so there wouldn't be any misunderstandings. I asked if she could do "natural looking" brows. She said she could. I told her that I was asking because her brows did not look natural to me, and while they looked good on her, that look would NOT look good on me. She said no problem, "I can certainly do that." I also asked her not to draw any straight lines on my brows. She said she understood.Then she asked if I wanted to use red to match my hair. I said yes, I would, because I am always a red head. She said, "My concern is that if we just use red, it won't look natural because your brows are brown. We can always add some red when you come back for the touch up." I agreed with her, and we were to use brown. After all, she is the expert.Four weeks later, I became concerned. I followed ALL the aftercare instructions to the letter, but the brows she carved on me were clearly the wrong color, had straight lines, and worse: she had only carved them in a few random places! No evenness! So my right brow is now half brown and half red. My left brow is also red in places, looking patchy, and has a few random and perfectly straight brows, some at each corner of my eye, and none in the middle.And, they are way too thick. A professional should at least know which size blade to use to match the existing brow hairs. I decided to wait for the full healing time and then discuss a refund with her on my "touch up" visit in person. The assistant came out to put numbing cream on me, so they were ready to go, but when I told her that I wanted instead to discuss a refund, it took them 25 minutes to bring me back. That was telling.Erica absolutely refused to issue a refund. Not even a partial refund. Wouldn't consider it at all, even after reminding her that I had brought a photo in as an example, that she said she could do "natural," and that she agreed not to do any straight lines, and then showing her that my brows were pretty much the exact OPPOSITE of what she said she would do. I spent 45 minutes trying to get my money back. She said things like, "Well, I'll have to talk to my attorneys," and, "Any refund would have to come with an apology letter," and, "My clients know what my esthetic is," and, "Well you saw my Instagram page, didn't you?" Just WOW.And she just kept saying over and over, "I'm happy to work with you on a touch-up." I can't imagine why she thinks I would let her touch my brows again after what she did to me. And if all that weren't bad enough, at the end she said to me, "You are just sorry that you spent the money." Yup, she really said that outloud. And now I will have to spend about $400 more to FIX my eyebrows after she butchered them.I called the salon and left a message, and also emailed them. No reply.Avoid this woman like you would a funeral. Because that's what you'll be holding for your eyebrows. I have attached photos.
I came in for a facial because I have huge pores on my nose and cheeks that my girlfriend cannot stop mentioning to me. Since it was my first facial, I got the Deluxe Vert Beauty facial to clean everything out.
The food is delicious, Chicago style food! The cashier is delightful, very friendly and helpful. We had a really good experience and will come back!
Nigel King is the best! He has transformed my hair for the second time. I have been so pleased with my color, highlights, lowlights, and cut! Go and see him!
This place is the worst most unprofessional place of business. They charged me for a haircut that they messed up on. They use foul language have their kids running around. Are very offensive with political views drink alcohol while on the job and listen to rap music with explicit language . Freddy is this how u run ur business. If I gave it an overall rating F
I am always SO happy when I leave Natalia's salon. She is truly gifted with hair. I get balayage hair color and cut when I go to her, and I've always been 100% satisfied. It looks extremely natural and Natalia has suggestions to get our hair looking and feeling the best. I am moving 6 hours away, but will keep Natalia and my hair stylist-she's that good.
Lori is wonderful! Every time I go there, I leave as a happy customer! I am always looking to change up my hair style, and she always provides wonderful ideas on how to make my hair look good! I will always refer her and continue to be a loyal customer!
My experience with Antoine Du Chez, Cherry Creek was one I will remember for a long time, The staff was extremely skilled in every area from message, facial with microdermabrasion, hair cut and color, both pedicure and manicure with polish I felt like I was in excellent hands at all times. I highly recommend this spa to anyone wanting to have themselves pampered.
I have never been treated as badly as I was by Natalia. She made me feel unworthy of coming to her.Natalia thinks her way is the only way anyone should get their hair done, and refuses to listen to what the customer wants. I told her I wanted bangs and she REFUSED. She told me "to live with the cut she gave me for a week and if I still wanted bangs to come back and "she" would give them to me for free". So I did, and she still didn't do what I asked. I had a picture of exactly what I wanted and she refused.I also asked her for layers and she literally gave me layers in the last inch of my hair. I asked her if she could do them so people could actually see them.My mom went to her for Balayage, and actually called the woman who trained her in NY, in front of her, to get the formula correct, and Natalia responded "My way is better." And it wasn't. Neither of us will be going back. Don't waste your money, but more your hair trusting her.