I had a layover in Denver and when I was riding the free mall ride this place caught my eye. The store is in a cool spot and I had been to one in New York so decided to stop inside. It’s a nice apparel store, however I experienced a problem and neither the store nor corporate would do much at all about it. I was searching for clearance and sale items and for whatever reason women’s t-shirts in a variety of colors and sizes were placed on the men’s side of the store on the very last row of shelves. I thought the shirt I picked out looked smaller than a normal medium but did not check to make sure it was a men’s shirt since that’s not something you normally do of course; you just assume it is. When I got back to Atlanta and was unpacking I finally noticed on the tag that it’s in fact a women’s shirt and at that point I was hundreds of miles from one of their stores. I called corporate and opened a case but the store didn’t think my incident warranted a small but full $6 refund since I never heard back from them.A corporate supervisor only offered me a $5 online promo code after I called back a couple weeks later and waited on hold for nearly 15 minutes which currently just equates to free shipping. They said it was a store purchase so there was nothing they could do but that I could mail it back to the store, which, after shipping would only equal around a $3 refund if the store ever processed my return.Although this small but growing outfitter has some neat clothing, some of which is decently priced, their complete refusal to handle such a small request means I won’t be shopping here in the future. If a customer isn’t worth a $10 online promo code then they can cherish what little money they got from my limited purchases but I’m unlikely making any more.
DON'T WASTE YOUR TIME/ BETTER BOUTIQUES IN THE NEIGHBORHOOD.I am a long time owner and resident in the neighborhood. I pride myself on shopping local, and giving the business back to the neighborhood. I have been a long standing customer of Sous le lit. Always coming in on my walks with my dog and using it as a go to place for gifts. In the past years I have probably bought over 20 pairs of shoes form this establishment. Greg has always been a shining face and a friendly help. Recently I purchased a pair of shoes that were damaging and awful quality. The brand was Miz Mooz, which was a rare thing as their shoes are always quality leather.. Thinking I knew the customer service well I called to see about returning them. It took a month of me calling every week and I still was not given any call backs or response. Upon going in I spoke with Greg who informed me the girls I spoke to had been let go and assured me he would speak directly to the shoe company. Still not hearing back after a week I emailed only to be rudely addressed by a Lisa. When I explained to her the situation with the customer service I had received I did not get a response. I again Called the store and the nice sales girl assured me that she would call the owners right away. Still not hearing back I sent a follow up email only to be rudely address again by lisa who then tried to place blame on me for being rude to her staff. This was outlandish to me. As a business owner myself I pride myself on customer service and would never place blame on a customer. It will ultimately be the stores loss, as they have completely lost my business/ I spoke directly with Mia Mooz and they are taking care of the situation for me. I am still a prime supported in shopping local, and will continue to do so. I would advise you to shop many other places then this run down poor quality store. Dragon Fly, Strut, Midnight rambler,: are all in the neighborhood and offer 100% better customer service as well as better quality items. Don’t waste your time at this store.
I love the variety of Royce's Hoodies. The statements on the Hoodies definitely make sense. Some are very humorus. They also sell very fast.
We went in with our son knowing long boards are spendy, but our knowledge on quality is 0%. The young man we spoke with explained the difference between boards, and warranties. Our son was thrilled with our purchase, and my wife and I felt very comfortable with the whole experience. Thanks guys
Do not ORDER from these people!! You don't get anything that you asked for. They snag pictures off of websites and post em here THEN they send you something that looks NOTHING like the picture!!! I swear they run these sites like sweatshops! YOU'VE BEEN WARNED!!!
Great location with friendly staff and I can always find unique items. My favorite Denver boutique.
Horrible customer service never going back
We have been going here for a long time and love the new store and location. They have a excellent selection and something new everytime we go in. The customer service is outstanding and that is pretty hard to find these days !
I've had almost all my work done here and all my not so great work redone by them. Fantastic prices for awesome work, highly recommend this shop for all your tattoo needs!!!!
If I could give them a 0 star rating I would. We ordered scrubs from them and they charged us immediately. It was only after 11 days of not receiving scrubs that we tried to contact them about not receiving them. They said the orders were backed up at the manufacturer, but they never bothered to contact us to let us know. I asked for them to expedite the scrubs because I was starting a new job, and the lady on the phone said she would check into it. I have not heard back from them , and I have no idea when the scrubs will be here. They said they have no date as of yet. Horrible service , and even worse communication.