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BBB Rating
A+
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Hours

Regular Hours

Payment method
diners club
Neighborhoods
Stapleton, Northeast Denver
AKA

Denver Yellow Cab

Other Emails

Categories
Taxis, Airport Transportation, Limousine Service
Other Information

Specialties: Special Occasions, Special Events, Denver

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Reviews

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E C.
Edited: 01/09/2017
Overall

How is this company still in business? My girlfriend called the night before to make an appointment to take her to the bus stop. She figured 40 minutes early (it's a 10 minute drive) would be plenty. Nope: they never showed up. She tried calling them, but the person who answered had such a thick accent that she couldn't understand him, and then he hung up on her. Then I called, and the woman who answered said they were just dispatched, and the driver would call her for an estimate. That was 21 minutes late, and the driver didn't call until 26 minutes late, so they would have been *at least* half an hour late. Screw that.

Seriously, with incompetence like this, I really hope services like Uber drive this company out of business. (See yelp for more negative reviews. At the time I write this, this taxi company has an *average* yelp rating of 1.5 stars, with 1 being the lowest possible. Pathetic.)

Joann F.
Edited: 10/05/2016
Overall

Omg. The cab was 35 minutes late so if you booked you better allow extra time. I had to call the main office twice to see how much longer our driver would be. Then the driver call twice for directions to pick us up!! Once in cab the service was good and price was reasonable. But at that point I was rather stressed out!!

Tawnie B.

05/09/2016

Overall
Expertise
Professionalism
Promptness

Horrible Not So Nice Drivers

Outrageous Set Prices

Double Uber Cost

Annoyed & Not Pleased

If Possible Stay Away

Colleen A.

01/20/2016

Overall

This is the WORST cab service I've ever seen in my life. I was out for the bronco game last Sunday, called a cab to pick my friend and I up after the game, and the customer service told me that it'd be 20 minutes. Never showed!! Called again, said it'd be another hour. So I cancelled it and called lyft. The first driver stil showed up after I got picked up by lyft, and he said to me: HOW DARE YOU GET A LYFT AFTER CALLING ME! YOU ARE SO UNBELIEVABLY RUDE! Excuse me? No you never showed up. I will NEVER use this company again. Absolutely terrible..

Sherry K.

11/13/2015

Overall

This cab company is a total rip off. Cab driver charged us twice what their standard rate was listed on the web site!! Was supposed to be $55 and charged us &105 !! We didnt realize it until we looked on web. I called the company and they did not call back! Robbery! Thieves!

Alyson S.

09/29/2015

Overall

I am positive that I left my cell phone in a cab. I called FIVE MINUTES after my cab ride and was transferred to the lost an found voice mail. I never had a response to the 7 messages that I left after the first. Eventually I talked to someone in the office. Since I had the cab number, time of the ride and addresses of pick-up/drop-off she was able to locate my driver. She said she would get in contact with him to see if he had seen or heard the phone I had been constantly calling in an attempt to find it or get it back. It has been over a week and I have not heard from the woman, gotten a call back from my numerous voice mails or been able to talk with someone inside the office. THEY ARE TERRIBLE!!! This is not even considering their outrageous prices. I would give them a zero if I could.

Justin M.

09/09/2015

Overall

Was forced to use a yellow cab when Uber wasn't an option. Major mistake. They charged me $30 for a 5 minute ride. When I contacted customer service, I was blown away by their unprofessionalism - they responded in a facetious manner telling me the best they could do is refund my $3 tip because "You probably need it for you next uber ride". Really unbelievable how unprofessional this company is.. and just further evidence of the demise of traditional cab companies.

Samuel V.

08/31/2015

Overall

I rode 4.25 miles in a cab on the 25th of August and was charged $16.25. That is completely outrageous and I never plan to take a yellow cab ever again unless they make this right. The cab was dirty inside and even though it was a non-smoking cab smelt very strong of smoke and the driver was unpolite. I have called customer service 3 times and they have me leave a message and I haven't heard back. I am very unsatisfied.

Rob G.

06/25/2015

Overall

Went to DENVER due to a Bus Trip, I called YC in order to get a cap. First operator told me that one car would be in 5-10 mins. Well, after 15 I called again. Then I was attended by operator by name DANIELLE. She was extremely rude, when I said that my taxi would have had arrived by then, she responded me that I was being ILLOGICAL and that I MADE NO SENSE TO HER AT ALL! when I referred by what I was told, that the next taxi would be there in 5-10 mins. When I asked her name she became extremely belligerent and then she said that if I wanted to call another company, she would encourage me to do so. And Hang up on me... I called again to verify if she hadn't cancelled my service as she threatened, and she responded that SHE WOULD! And hung up on me again!!! Seriously?? SHE HANG UP ON ME TWICE!!! Then the driver arrived and asked me why the operator was really upset AT ME??? Wow, no wonder why YC is losing many customer per THE MINUTE Vs companies as Ub... Then the DRIVER cab#5452 charged me with HIS CELLPHONE!!?? and took HIS OWN TIP!, HE GOT 6 DOLLARS from what I actually authorized!!! Besides taking longer routes to get to my destination and talking in his native language BUT VERY LOAD and discomforting. I am keeping an eye on my statement (CC), because if I get funny charges as well or a cloned surprises I will contact my lawyer!!! INCREDIBLY BAD SERVICE!!!!! If you want to avoid headaches avoid these guys... They are hurting themselves... SAD!

Anthony O.

04/28/2015

Overall

I wouldn't recommend these people for anything called for a cab at 3:00 waited for an hour they still didn't show up or even have the courtesy to call and say they were running late long story short don't use them they are totally unprofessional and will waste your time.

Bri N.

03/17/2015

Overall

Yellow cab has the rudest customer service representatives as well as a lot of their drivers are disrespectful. They are never on time and when they call you they expect you to be ready when they want you to be. Don't say pick a time but the driver shows up while I'm still getting ready. If I say 5:30, that means 5:30. Not 5:15. Customer services reps think it's ok to talk over you tell you that the time you pick is not the time you get. They really are horrible.

Donald R.

02/20/2015

Overall
Driver yelled at pedestrians t...

Driver yelled at pedestrians to get out of the way as he drove through a pedestrian crossing at the airport. After the trip into town he struggled with the credit card and kept telling me, "It's not going through, I need to do it again" and when I checked my credit card account it showed a higher figure than on the signed receipt. Complaint to company drew no response. If my experience is anything to go by then I am amazed that the City of Denver allows this company to operate. NEVER AGAIN. I would give zero stars.

Julie D.

02/16/2015

Overall

I was charged 3 times for one ride and not refunded. The driver kept telling me, "It's not going through, try again." It was the first time I've used Yellow Cab and it is definitely the last. I wish I could give negative stars.

Kristen K.

02/09/2015

Overall
Easy

I used the easy booking app and they were at my place in less than 10 minutes. They gave me a call to let me know they were out front. Plus they took me to quickest route to the airport during morning traffic. Very satisfied.

Cristian H.

01/17/2015

Overall

I reserved a cab about 8 hours before, on their easy to use website, 4:15, I received a call at 3:45 to confirm, and then another call at 4:15 by the driver to tell me he was here. On time. I got to my job 10 minutes early and the driver didn't leave until they opened and let me in. Overall, Yellow Cab blew my expectations for my first taxi service experience, although a little pricey.

Overall

What is going on with Yellow Cab! Call for a cab to pick me up at grocery store and needed to make a quick stop at the liquor store across the street. Groceries were in cab before he mentioned that he doesn't carry alcohol or cigerettes in his cab. Didn't have my directions, just took off. When I asked that he take me back to the store, he dumped all my groceries on the sideway. So Mr. cab driver #4460 You just made my day... hope I can return the favor.

Gabriel G.

01/02/2015

Overall

Waiting over an Hour and a Half for a YellowCab Taxi to pick me up, Ready NOW doesn't mean I've got all day to wait on you. I am late for my appointment, had to cancel. It wouldn't take me this long to drive to the airport where I am, this is the "Largest Fleet" in Denver and they don't have 1 taxi available? Everyones Busy? I should've caught a Bus.

Natalie M.

12/05/2014

Overall
quick service

I called metro cab to reserve a spot hour and fifteen minuts before my apt at sweedish. It's time for me to leave for apt the cab is not here. I call them and they tell me theres two people ahead of you. I was like, so when is the cab going to be here, she said "i dont know". I said thank you and hung up the phone. Waited 10 min and called yellow cab and i said that i need a cab here ASAP i have apt in 20 min. Lady on the phone was very sweet she said ok. My cab was here in 5 min. I got to my apt on time. Thank you for a great service. Price from federal to swedish was high, but i still gave a tip, because of great service. Driver was very nice we chated all the way there. I give three stars for high price.

Crly J.

10/14/2014

Overall
Worst

I used the app Curb and got yellow cab as my taxi service . Ive been here for 30 minutes waiting . Called a dispatcher who was rude and then the taxi drive who I could barely understand said he was on his way when the app said he was driving in the opposite direction

Sue Z.

09/01/2014

Overall

1 star is too much I called at 420am to get cab to work I dont need to be there until 630am thought it was plenty of time by 615 still no cab called 3 times and still no response Going to use metro cab next. I even went on web site 3 times trying to get them to call me back. Still 2 days later I hear nothing Bad business for sure

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