VCA Firehouse Animal Hospital
1038 E 6th Ave Ste B, Denver, CO 80218
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11/03/2011Provided by Citysearch -
I agree w/ the existing reviews. I've not had an overly bad experience. As a matter of fact, the Vets seem to be competent and have always been personable towards us. I've worked w/ Randy McCarty twice and saw Beth Spencer once. I liked them both and did get the impression that they cared about animals. I especially appreciated their willingness to call or email me when I've had questions. Even so, I can't say that I've ever had an overly great experience. Citysearch reviews have always proved helpful to me, hence my post/contribution.
Speaking to the costliness that has been critiqued, I definitely agree. By simply calling firehouse to inquire about making an appointment, I get the feeling I'm being taken for a ride. I think they are excessive in the services they suggest and excessive in the cost of these services. I also believe they are somewhat vague in explaining test results or conditions and, in so doing, are able to secure additional appointments and/or services. They offer complimentary coffee and snacks, but I can't eat or drink enough to justify paying that much!
11/15/2010Provided by Citysearch -
Our vet Randy McCarty is great! Good attention to detail and follow-up. The facility seems clean and everyone is polite. My only complaint is that their prices seem to be very high. The last time I went there to have a watery eye checked on my dog, the bill was almost $90 for a basic exam with some questions asked. It did not include my prescription. They wanted to charge $22 for what I ended up getting at King Soopers for $3. Be sure to ask if your prescription is available from a human pharmacy. If it is...ask them for a prescription or to phone it in for you.
07/23/2010Provided by Citysearch -
I am writing today to explain why I walked out of Firehouse this morning upset and resolved never to visit the facility again.
I When I made the appointment over the phone, I was told that the Wellness visit would cost $110 including the required vaccine. After speaking with the technician in the exam room, suddenly the price became $185 because “someone neglected to include the actual exam” or some silly explanation like that. Not a good start.
I have a strong aversion to feeling like I got the “bait and switch” so I refused to go forward with the wellness visit. Instead, I decided that we would just get the Bordetella vaccine. Then, because Phoenix had a swelling under his eye, the technician was not comfortable making the decision to administer the vaccine. She wasn’t sure if the immune system might be compromised by a bee sting or whatever….reasonable!
She asked the doctor if it would be OK. The doctor came in and spent three minutes explaining to me why it would be best for the dog for me to pay $50 to have an exam first to assure that there was no risk of such a thing. Instead she could have spent thirty seconds looking at the dog and the dog’s eye. Come on, really?
It became pretty clear to me that their first priority is revenue and the second priority is what’s best for the dog. Hollow language pretending otherwise is insulting in the face of behavior that is inconsistent with that stated priority. Why would anyone want a vet like that?
01/21/2010Provided by Citysearch -
After taking my pet there (since they opended) for several years & never saw the same vet twice I have finally seen the light! Thankfully my pet was fairly healthy & everything was fine for the yearly check ups etc. for a while. As my pet aged there were a few problems, the only answers I received was there needed to be more testing & still never recieved a clear diagnosis. After a few times being charged more than doubled what I was quoted, and still no answers, I began to listen to my friends suggestions of finding another vet. The last straw was when I was told my pet had to have surgery ASAP because she may have cancer. When I cancellend the surgery appointment to get a second opinon, the vet that I saw once, Andrea Carey, told me she would have my pet ownership revoked & would call me every other day until she felt my pet was taken care of (simply because I would not tell her where I was taking my pet, I felt it was none of their business). The new vet reviewed the medical history, examined my pet and told me he did not think it was cancer put would test for it anyway - no cancer. Result - my pet had an infection and I was charged a fraction of what I had ever been charged at Firehouse. I now have to ask where their vets are coming from? They seem to be more versed at high pressure tactics than actual veterinary medicine.
09/08/2009Provided by Citysearch -
When I moved to Denver with my two dogs one of them became ill. I took them to University Hills Animal Hospital (Warren and Colorado) near my house. When it came time to get their teeth cleaning, I found that Firehouse seemed to be the most reasonably priced. In fact, I think this was a good decision and got both of my dogs teeth cleaned and one of them fixed (she had a mammary mass, which they removed and tested benign). Neither of them had any complications and I was feeling pretty good about this switch.
A month or so later both of them started having weird symptoms. I took them back in (multiple times!) and spent many hundreds of dollars for them to run many tests and give me a lot of different medicines to try. All of this after I explained that I am a student and don't have tons of extra money lying around. When it got to the point where they wanted to do an ultrasound of my dog's stomach I said no and left the problem alone. It has since righted itself with no help from all of the money I spent or the ""tests"" that these doctors told me I needed. I still don't know what was wrong!
Following all of this, I called recently to get the vaccination information for my dogs and was told that one of them was due for a vaccine months ago and that they didn't even have the records for the other one. The lady told me I would have to pay for a 'wellness exam' for both dogs in order to get the vaccines administered. I asked to speak to a manager because I did not feel that I should have to pay over $100 for exams when both of them had been in plenty of times since the vaccination was due. She told me the best she could do was to offer me a 'recheck' exam at a cost of $30 a piece. Basically they were asking me to pay for 1 exam per dog plus 2 vaccinations per dog at a cost of roughly $20 each. This would have totaled about $150. I told her that I would be switching vets and am now going to take my dogs back to University Hills. Their vaccines are far less expensive (try $7 and $9 a piece instead of $20) and they seemed to genuinely care about my dogs when I had them there last. I'm not sure how I got blindsided into spending so much money there on useless treatments.
Bottom line: Take your dogs to firehouse if you want free dental estimates and reasonable surgical rates. Do not go to firehouse as a regular vet. They nickel and dime you until you come to your senses.
06/14/2009Provided by Citysearch -
We needed to get our dog in to see a doctor after she was up all night sick.
We called the next morning and were told by the individual who answered the phone that we could get her in at 9 A.M. or immediately...at an extra charge. Wow, your sick pet is ""our priority.""
When we called, we asked to see the only doctor she had been to on our first visit. When we got to Firehouse, we were greeted by a tech. who told us we would see a different doctor. We were very upset due to the fact that we were not told this on the phone.
Our dog stayed for the day to be treated. When we went to pick her up, it was a battle for either of the two receptionists at the front desk to pay attention to us. Both the young man and woman were way more interested in watching Jeopardy on the big screen TV than giving us exceptional customer service as they took our $550.00 payment. We kid you not, the young man was handing the credit card receipt to us as he had his face directed to the big screen. We were so over the entire experience that we remained silent. Bad on us.
To top it off, we had a culture performed. We were told that the results would be ready the next day and that we would get a call. We never got the call. We had to pick up the phone and call ourselves to get her results.
Again, great service (?) for the $550.00 we paid.
The entire experience was horrible and we recommend that you not take your pet to this Firehouse Animal Health Center.
While the doctors were nice, the overall customer service experience was so bad that we will find our dog a new health center that values exceptional customer service at all levels.
05/20/2009Provided by Citysearch -
We have been going to Firehouse Hospital on 6th for several years. We have 2 healthy dogs- middle aged. We have gone in for issues such as our female having an incontinence problem or our male having a swollen gland. It has never been a serious situation. Yet we have always ended up paying hundreds of dollars. For their teeth it was many hundreds. If you decline tests, you are made to feel guilty as if you are not a responsible dog owner.
Dr. McCarty is by far, the best, giving you some credit for knowing what is best for your dog. But the place seems geared more for humans than animals, The floors are slick and our dogs always slide. They demand we put them on the scale even though that tips our dog off to the fact this isn't going to be fun and they start resisting. And yet no one will get up to help us, as if they are afraid of dogs. There seems to be a lot more staff than is needed. I wonder if that is where all the money is going. We are going to find a less expensive place and more down- to- earth.
01/06/2009Provided by Citysearch -
I have four cats and two dogs and have been utilizing Firehouse for several years now. Unfortunately, because they are SO expensive ($500 to clean my cat's teeth? $200 for an annual ""wellness"" exam with unnecessary tests and charges?) I will no longer use them. Their vets are nice, kind and knowledgeable, but there are plenty of vets in Denver who are nice, kind and knowledgeable as well, and don't overcharge for every little thing.
10/23/2008Provided by Citysearch -
AMAZING service. My dog is a big scardy-cat and they were SO good with her and she responded well! They were ultra friendly with me and my dog and you could tell that everybody there from the doctor to the front desk people really love animals! It was my first trip to any vet in the area and I'm happy to say that I me and my dog won't be going anywhere else but the cap hill fire house animal hospital!
08/28/2008Provided by Citysearch -
I've been taking my two small dogs here since they were two months old (they are now 2yr. and 1yr.). I usually try to see Dr. McCarty and will say that he is a great, caring vet. The other vets I've seen there don't seem to care too much and seem to ""feel me out"" as to how much I'm willing to pay. For instance, my dog recently ate a ton of peaches, including the pits, and got really sick. I took her in and the vet said we should do an x-ray to see if there were any pits obstructing her intestines. She told me the price (which was absurd) and asked if that was ok. Of course I said yes. I guess this gave her the green light to keep pushing services on me. We then did an ultrasound because the x-ray was inconclusive!! They still weren't sure if there was a pit in there or not. She suggested surgery just to be safe!!! I said absolutely not and so she said I should leave her over night at VRCC. I agreed, but when I picked her up later and saw that she was feeling better, I just took her home. She has been fine ever since and I'm convinced she didn't have a pit inside her, because she is eating and having regular bowel movements. I feel really taken advantage of and feel like I paid close to $1000 for nothing. I'll be looking for a new vet that is more interested in my dogs than my checkbook.
06/06/2008Provided by Citysearch -
We came to Firehouse after they bought our old Vets Office, Colfax East. Since then they have built a new office, stuffed it full of original art, Flat screen T.V.'s and Computers in every exam room. The Colfax East staff for the most part is gone, now it seems like all you see are Vet tech from the Collage down the road, you used to see the an actual Vet, and the prices have doubled if not quadrupled. We used to buy Tri-heart tabs(aka Heartguard) for around 5 dollars each, now they are 20 each, We had our German Shepard Nuetared at Colfax East at a cost of $250.00, we had our Lab Nuetared at Firehouse for close to $500.00. This place is not a great as the hype or the cost. I used to hate Banfield because I felt like just a nother number to them, but at least they were cheap and they cared about our dogs, now I just another dollar symbol to Firehouse and I feel they don't care for animals as much as they care how much they are charging you.
05/23/2008Provided by Citysearch -
The facility is more interested in your pocket book rather than your pet; having little to no regard for the pet owners; the ones who keep them in business. Finally, I tried to talk to them about the poor service continually received, all I got was excuses again with little regard to anything but themselves. I do not recommend this facility or their partner facility VRCC; veterinarian referral clinic in Englewood; they sent me there once in an emergency situation because they were closing in an hour and did not want to stay late. I was treated with the same disrespectful aroggant attitudes; my pet came within minutes of death and it cost me $10,000. Can you believe that; I was totally taken advantage of. Honestly, I now drive over 45 minutes to where I use to take my dog instead of continually being disrespected & riped off by Firehouse Animal Clinic & partners VRCC; veterinarian speciality hospital center @ 3550 South Jason Street Englewood, Colorado 80110. BEWARE!
04/26/2008Provided by Citysearch -
After receiving sub par service at the highly overrated Alameda East, I took my dog here on the recommendation of a friend. They are absolutely wonderful! Service was spectacular, premises clean and comfy, doctors, techs and staff caring and kind. Our vet was available for multiple questions, explained all procedures and treatment plans thoroughly, and even found ways to reduce costs, as she was cognizant of a tight budget due to being a single owner and a grad student. My dog even loved it there! I have been to three vets in one year and have finally found our new home. They are informative, organized, friendly and knowledgeable. It is obvious that the folks at Firehouse are there for nothing more than their commitment to animals!!! How absolutely refreshing!!!
01/07/2008Provided by Citysearch -
Re: the new Firehouse Animal Hospital at E. Colfax and Glencoe. Firehouse bought All Creatures and Colfax East Animal Hospitals, and consolidated them into this new location. Cold facility, with no human touch. Two stars are for the much-loved Dr. Paul Oberbroeckling and his remaining staff; otherwise no stars. An excerpt from my parting letter to Dr. O says enough, though not all:
""My dear Dr. O,
After much thought, it is with an immensely painful sense of resignation and loss that I write to tell you that Tony is the last of my animals I will be able to let continue in your regular care. [In my opinion], Firehouse is such a negative entity that, from my perspective, it prohibits you from providing my family with your best care, on which we have relied so gratefully for over 20 years. My analysis is that Firehouse management, from its top on down to on-site management, is an incurable [corporate ] disease for which there is no hope; a rapidly metastasizing cancer. Staff turnover is appalling. Service has suffered in a way I never imagined.
I've received the hollow corporate schmooze, from [NAME REDACTED] to [NAME REDACTED] to [NAME REDACTED]. I am disgusted.
I have no illusions that leaving your care will make a bit of difference to Firehouse. It is the nature of the beast. I would rather have another [dangerous animal] in my home than support the Firehouse beast. In fact, while I will still tell people of your remarkable abilities and compassion, I will also be unequivocal about how sick an organization Firehouse is.
I cannot ever say enough how important you have been to my life, and, of course, to my kitties. It's not like I won't see you again, but clearly the beginning of the end is in sight. The die has been cast.
With great respect and affection, Jane""
12/17/2007Provided by Citysearch -
Cassie Todd provides unparalleled care for my cat. She has gone above and beyond to help my cat (and me) while he is battling illness. Firehouse is one of the best veterinary hospitals I have taken my pets to. Good care is hard to find and definitely worth the price.
06/26/2007Provided by Citysearch -
This place is beautiful, very clean and the staff is trained to gush over your pet. The problem is it doesn't seem very authentic. They came up with a lot of things for me to spend my money on, and most of them my dog didn't need.
I left feeling like I was car shopping.