10396 N. Washington, Denver, CO 80229
I don't know what is going on with customer service these days but today took the cake. This gas station was all out of 16 ounce cups and would not be getting anymore for a while. I figured that since they generally appreciate their customers and want them to come back, they would charge the 16 ounce price if I purchased the 20 ounce (I never get the 20 ounce, ever). After all, I am the customer right? Wrong. I went up to the counter and asked if I could get the 16 ounce price, expecting good customer service. I was then told quite rudely that it wasn't their fault that they didn't have the 16 ounce cups and that I would be charged for the 20 ounce. Wow! Is it my fault then? As I had had it with people being rude in general, I calmly walked over to the sink and poured out my coffee and threw the cup away, and walked out. Um, just out of curiosity, wouldn't it have been better to let me have the discounted price and make a sale rather than to lose money from a wasted coffee and coffee cup? Just saying. Not to mention the fact that if I had been treated nicely when I asked and someone had taken the time to explain why Shell would charge for something that wasn't the customer's fault, I probably would have paid the higher price. Today was not the way to treat a regular customer. I expected much better from you guys and was sorely disappointed.