In mybook® Car Collection (edit)

Added to your car collection.
Removed from mybook!

We took this business out of your car collection.

Shell

Map & Directions
GAS PRICES
Regular
$2.16
215
Midgrade
$2.51
250
Premium
$2.81
280
Diesel
$2.71
270
(1 Review)

10396 N. Washington, Denver, CO 80229

(303) 451-7280

OPEN NOW
Today: Open 24 Hours
AMENITIES
ATM
Auto Repair
Car Wash
Cash Discount
Emergency
Store
Eatery
Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Sponsored Links
Amenities

Car Wash

Hours

Regular Hours

Payment method
discover, master card, visa
AKA

Shell Oil

Fountain Shell

Categories
Gas Stations, Car Wash

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

J R.

11/17/2016

Overall
Facility
Service

I don't know what is going on with customer service these days but today took the cake. This gas station was all out of 16 ounce cups and would not be getting anymore for a while. I figured that since they generally appreciate their customers and want them to come back, they would charge the 16 ounce price if I purchased the 20 ounce (I never get the 20 ounce, ever). After all, I am the customer right? Wrong. I went up to the counter and asked if I could get the 16 ounce price, expecting good customer service. I was then told quite rudely that it wasn't their fault that they didn't have the 16 ounce cups and that I would be charged for the 20 ounce. Wow! Is it my fault then? As I had had it with people being rude in general, I calmly walked over to the sink and poured out my coffee and threw the cup away, and walked out. Um, just out of curiosity, wouldn't it have been better to let me have the discounted price and make a sale rather than to lose money from a wasted coffee and coffee cup? Just saying. Not to mention the fact that if I had been treated nicely when I asked and someone had taken the time to explain why Shell would charge for something that wasn't the customer's fault, I probably would have paid the higher price. Today was not the way to treat a regular customer. I expected much better from you guys and was sorely disappointed.

Sponsored Links