Roto-Rooter Plumbing & Water Cleanup
936 E 18th Ave Unit H, Denver, CO 80218
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|Mon - Sun:|
Phone: (720) 224-6684
Phone: (303) 443-9333
Services: Excavators, Plumbing, Hauling Services, Wells, Sewer Cleaning, Drain Pipe, Gutter Cleaning, Water Heaters, Drain Cleaning, Septic Tank
Craig Wright was my tech. (#3786). He was very knowledgeable and professional. I appreciated the prompt service provided. A different person scoped our pipes afterwards and he did a great job as well, explaining things carefully. Would recommend to others and will use again if need be.
Celina did a fantastic job replacing my sump pump. She was professional, courteous, and answered all of my questions. My only complaint about the business was that they were not able to get someone out here until an hour AFTER the end of the quoted 4-hour window; however, the dispatcher did call me towards the end of the quoted window to let me know that there was a delay.
So i was very frustrated and annoyed that my drain was backed up and how much it would cost to fix it as a single mother you worry about these things but Scott Hochevar made me feel at ease with giving me a discount and working with what i could afford and i appreciate that more than he knows. Also the senior technician Craig was very friendly and considerate with cleaning the bathroom before he left and making sure i was happy and satisfied with his work. He also educated me on the type of pipes i have with my older home so i can be aware and prevent any other issues. As a first time customer i wouldn't trust anybody else to work on my pipes!
I had a great experience with Roto Rooter!
In the past no one really wanted to trouble shoot problems in the older part of the house.
Daniel Wyatt made the initial visit and was very knowledgeable and was all over the issue. He was able to clear the blockage and begin planning with a plumber to repair the solution.
Colin Hoppe came out a little later to look into the issue, and then the next morning came out and was able to promptly repair the issue so that there is no more leaks.
I was surprised at the level of service and knowledge that Daniel and Colin provided. It was very refreshing as in the past it seemed like plumbers would just want to find a short term easy solution and get out. This time was totally different! Everyone has been actively engaged and very swift with getting quotes and finding solutions and following through with it beautifully.
I will definitely be calling Roto Rooter in the future for all of my plumbing needs.
Super experience with Roto-Rooter. Adriel was friendly, polite, concerned with keeping the work site clean and very good at assessing the problem and addressing it. We have had two other plumbers out to address this same problem. One was messy and irritable, the other couldn't quite figure out why we were having the problem we were having. Adriel (5868) took the time to figure out the physics of the problem and how best to fix it. Very happy with the results. It was a little pricey (that's why the 4 stars), it was a weekend call, however. But with the work done the right way, I'm hoping that our prognosis for the future is better and that it will have been worth it to have gone with a real pro. Thanks, Roto-Rooter.
Celina did a fantastic job on replacing my old garbage disposal. She even went to Home Depot to pick up the new disposal for me as I could not drive since I just had foot surgery.
She was very courteous and professional. She even corrected other piping issues I had! She knows her stuff! I would definitely request her again if the need arises.
I had an incredibly disappointing and frustrating experience. They sold me on a complete water remediation process that included remediation for black mold and complete restoration of the damaged area to "put back" status, meaning all repairs and everything back to the status it was prior to the leak. These were both complete lies. As the process unfolded they told me there was in fact no black mold, and they did not handle any of the repair of the damaged area. When they removed my flooring, they chipped and ruined the tile in the adjoining bathroom that another company had to repair (and finish the rest of the demo and construction that they promised at the start they would do). Additionally, they removed their drying fans saying the area was dry, and the next contractor had to bring them back in because the walls and ceiling were still filled with moisture (I saw the soaking insulation in the walls and the wet drywall, confirming their readings that Roto-Rooter said were dry). They also failed to call me back for days at a time despite being told that I'd receive a callback within the hour each time I called. I could not have had a worse experience. DO NOT WASTE YOUR TIME HERE.
I've used a lot of companies over the past few years to come out and clean our line and scope our pipes, but Roto Rooter was the first company to come out and really involve me in the entire process from start to finish. Adriel (5868) came out and cleaned the line twice during his visit to ensure it was as clean as possible, and he pulled in Jon with a camera to really get to the root (ha!) of the problem. They were here for nearly two hours making sure everything was taken care of. They walked me through everything, were incredibly friendly, and gave me recommendations and practical/honest next steps that no other company has given me. Thanks Adriel!! You were a real joy to have in my house.
I can't express my joy and total happiness with this company. I couldn't call them for service until the last moment on a Friday afternoon. Didn't think I could get any service for at least 3 days - well surprise surprise, one of their plumbers offered to take my job AFTER his normal day of work. AWESOME... I have never been disappointed in the work done by Roto Rooter. You want quick dependable service? then call and schedule with Roto Rooter as soon as possible.
We had Roto-Rooter come out to work on a clogged kitchen drain a few weeks ago and was given a 6-month warranty. So when we had trouble again, I called to have them come back out. Adriel (5868) came out last night and figured out a different way to approach our problem, he was very efficient and knowledgeable and our drain is working great. He stayed late and replaced a part that I was not expecting. We were NOT charged for the 2nd visit - it is so nice to have a company that stands by their work. Also, online scheduling is super easy and efficient.
I had my drains back up and flood a bathroom in the lower level of my house on a Sunday and called 5 plumbers before Roto Rooter said they could get out and do it. A difficult clog as it took My service guy Kyle quite a while to figure out the best way to accomplish the job. Steve with the cleanup crew came out and conferred and checked for a recorded damages. A nice thorough job done checking here an there for damages and their clean up crew headed by Jose showed up bright and shiny early Monday morning and got to work cleaning up and again, checking for damages, they sealed off the bathroom door with plastic and left dryers and air purifiers to help clean things up. John took over the last couple of days and came out to measure dampness in the room and declared me dry enough to remove the equipment on Wednesday. Truly a fabulous job taking care of a situation that I'd have had no clue on by myself. Not that I'm wishing for the necessity again anytime soon but would gladly have them back in for any other issues I have in the future!
Had a great experience today when I scheduled an appointment to get a drain cleared. We have used Roto Rooter multiple times over the years. They were very prompt, and Craig, one of their lead technicians, was very professional and courteous. I will definitely use their service if needed in the future!
Adriel (#5868) was wonderful. He was professional and personable, and thorough. He helped me understand the problem, the solution, and what I need to know to prevent future problems from occurring. Nobody wants their pipes to back up, but I'm glad I was able to get prompt and high-quality service.