Golden Valley Van Lines
4770 Forest St Ste A, Denver, CO 80216
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Hardly I trust in movers because of my several past experiences with them but I have trusted this one-Golden Valley Van Lines. From the beginning of the process to the finish was incredibly superb! The team moved all my things, including my large kitchen cabinet and couch without any damage. They were very quick and professional. I'm happy I hired these guys!
I am experiencing some of the same negative things many have posted on numerous websites in real time as my belongings are still in the process of being delivered from Colorado to San Francisco.
Definitely good customer service from the beginning with Denise. From numerous texts emphasizing to beware of moving brokers, that they've been in business for 14yrs, and have an A rating with BBB (current rating is B). Very professional and nice. Started the process and booked move, and was told to give the guys at least 5 days for delivery. Then they led to dispatch with Christi, that's when things started looking negative. Besides having a truly lack of emotional intelligence, Christi switched the move from a Tues to Weds, movers arrived late to first pick up (American Furniture) I called to complain, Christi never returned phone call, then that led to meeting the driver Jesse. That's when I was told that yes, it could take 5 days for delivery, but legally they have up to 21 days for delivery (a fact that Denise did not share from beginning). Also additional charges for possible "7-step" rule that Denise did not disclose from beginning. While loading the minimal 7+ boxes on second stop from my storage unit, no care was taken when loading as a improperly stacked box fell from up high onto one of the kind movers head. We are now on day 6, no word from anyone, no response from Denise at 303-459-2280, nothing. I am deeply concerned in regards to my personal effects, especially after providing a deposit and a 2nd portion of payment of my hard earned money.
I would encourage anyone who has had items stolen, boxes rummaged through, to submit a complaint to the BBB. It's really starting to look like a definite lack of professionalism, integrity and morality.
We'll see how this all ends once my personal belongings arrive.