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Franklin Van Lines

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(18 Reviews)

3900 E 45th Ave, Denver, CO 80216

(800) 980-4162

16
YEARS
IN BUSINESS
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Categories
Moving Services-Labor & Materials, Storage Household & Commercial, Packing & Crating Service

Reviews

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Overall
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Worst experience. Pls do not go with these movers. They cheated me a lot. Damaged lot of my goods. Worst customer services. Don't believe the sales mans sweet words. They just tell the sweet words only to get the business. No responsibility. I had faced a big pain by giving the moving for these guys.

Ravi M.

09/06/2017

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We have requested Franlin Vanlines to move my stuff from Plymouth, MN 55446 to San Ramon, CA 94582.

Victor the sales guy had at least 15 calls with me before he gained my trust and we agreed on a price of 7800 dollars for the move, this included a full service move, he promised me repeatedly that my stuff would be delivered in San Ramon, CA by 7th tr 8th of July, 2017stuff was picked up on 26th June 2017.

After they picked my stuff, they put all my stuff in a storage in Minneapolis, they do not have their own trucks (which is a big problem) they were calling all kinds of folks and trying to get the lowest price, they did not deliver my stuff until Aug 12th, I called DOT , BBB, moverescue.org and called them 100’s of times, they were not professional at all, John is the delivery guy he would not pick the phone, they started capturing my phone number and send it to voice mail directly. Victor the sales guy would not pick my call at all during this whole time.

BBB lady told me that they had 30+ such complaints against them in the year and in the month of July itself they had more than 5 complaints

All in all it is a nightmare experience.

Do not use these guys for your move, very pathetic guys.

Kristin W.

08/30/2017

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Where to begin...Sales representative was professional and knowledgeable price quoted was not even close to what it turned out to be, but to be honest we added more items. It would have been better for them to come out and do an inventory to provide a more accurate quote. My stuff was picked up on time and on the day they promised. Movers seemed nice and professional. Things appear to be going great, right? NOPE this is where it turns into a nightmare. There were tons of hidden fees and the driver told me that he would have our stuff to us within 2-3 days because he wanted to get home. Because of that timeframe give he decided to add my husbands tool box which he needed for work and a couple other boxes that would be needed right away. BIGGEST MISTAKE EVER! Needless to stay we didn't get our items until 2 weeks later and my husband was at risk of losing his new job because he didn't have the tools he needed. We lost a week of income because he was unable to work. I called customer service and was never able to reach anyone because they would pick up and the line would be immediately disconnected. Once I finally got a person there he put me on hold mid sentence and then disconnected the line. Dealing with dispatch was nightmare. They NEVER return calls even the management team. They showed no care or empathy over our difficult situation and the possibility that my husband could have lost his job. Before you consider hiring this company please look at the Yelp reviews out of Colorado. Buyer beware!

Rick L.

08/24/2017

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Franklin Van Lines has the WORST CUSTOMER SERVICE you will ever deal with if you are dumb enough to hire this company. Please read the reviews, I could go on for pages but I won't. Only hire a moving company that will come to your house and give you a written price based on what you are shipping, not weight. Franklin Van Lines gives you a quote based on cubit feet but the price will go up. The Franklin salesman gave me one price only to be told I owe more money AFTER the truck was loaded. Furniture was delivered 17 days later and two days after the driver called and said he would be there in a hour. NO customer service after the sale!!!! Have a question after the sale? Don't call because you will not get an answer. Please don't listen to the nice sales people because they can do nothing for you after the sale!!!

Cooper S.

08/05/2017

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Franklin Van Lines delivered my furniture on the east coast 35 days late, and my $4000 bed was completely broken because it was not properly disassembled. My brand new $300 chair had permanent marker all over it, and my suitcase stand was missing. Franklin does not answer phone calls or emails - has fake phone numbers that change frequently, has their business registered to a false address, and writes FAKE REVIEWS online. Their rating on Yelp was at 1 star, and they made an identical page with 0-day accounts to bring their average up. Their Yellow Pages site is the same story. There are currently multiple lawsuits in action against them for their "mistakes" and they will soon no longer exist. This is a horrible scam and I couldn't have possibly chosen a worse company to hire.

Fred M.

08/02/2017

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My first time using Franklin van lines and I am extremely satisfied with them. I had a long distance move and I wanted to cooperate with real professionals. My friend recommended the company to me saying that the whole team is awesome. My team came to my apartment on time and packed everything very fast. They even put together my desk and a few other things that were disassembled. I talked to their sales person, who was extremely friendly explaining everything I asked. They were just great because I did not face any problems with them! Now I know why my friend recommended this company so highly!

T W.

07/31/2017

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Any good review of this company is probably from an employee or paid for.

They did the classic bait and switch tactic, my actual price was over $1000 more than what they quoted me. Then they cancelled my pick up when I already took PTO from work and scheduled it a day later for when I was having a going away party. Guess who wasn't at their own going away party.... On top of that, they arrived 2 hours later than planned.

This was just to start the long list of troubles I'm having with Franklin Van Lines. Be sure to read the fine print (or where ever they wrote this "policy" of theirs) but it's between 8 and 21 BUSINESS DAYS for delivery! On top of that, it's impossible to reach anyone at that company. I've left numerous messages that were never returned and when I finally did get someone (by calling their 1800 number), it was a 3rd party customer service company where they don't know anything that is going on.

To top off their tall glass of professionalism (I say with sarcasm) they cannot even issue a correct reference number! The one given to me (written in multiple places on my contract and bill) is 100% wrong. The 3rd party customer service representative kept pulling up information for an entirely different shipment and didn't even clarify who I was. At that point, I could have sent that person's stuff to god knows where if I was cynical enough..... That does not give me a warm and fuzzy feeling that my stuff will show up at the correct location (within this quarter).

Nonetheless, the company is a complete hack and who ever is running it should be ashamed of themselves.

Tyler S.

07/30/2017

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I will never recommend nor use Franklin van lines again the guy I talked to Micheal Gould told me 2 to 3 days is when I would see my stuff they loaded up sunday now going on the next Sunday called him and quality assurance several times never getting a call back after I made the final payment. The only thing good was the people who loaded my stuff into the truck. This company will tell you what you want to hear to get a contract with you then they will delay and take there time getting your stuff to you.

Benjamin S.

06/18/2017

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Packing was done with perfection, loading went nicely, unloading went smoothly, after unpacking the belongings we did not notice anything broken or damaged, final bill stayed within the estimate and they also helped us setting up the furniture. Being honest, I have never seen such great crew in my entire life. These people did everything to make sure we had a comfortable and easy move. Franklin van lines is really one of the best moving companies I have ever seen.

Sean R.

05/24/2017

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My wife and I had a tension free move just because we used the services of Franklin van lines. We both are very busy and did not have the time to pack. We hired them based on good reviews and their sales rep was very charming. On the moving day, a foreman and his three helpers came to pack. They were quick, efficient, hardworking and polite. In a just a few hours they wrapped up our place. Got the delivery on time and without any damage. Thanks!

Jason W.

04/24/2017

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We do not move very frequently because moving is never easy and that involves lots of damaged, lost and broken things and costs a lot. However about a month ago we moved to our new home. I was very concerned about my crystal collections and the antiques that I bought from Argentina but thankfully nothing happened! It was very safe, neat, and smooth and stress free move. Franklin van lines did a wonderful job and they were very careful with my belongings. I am very happy with the way things have gone during the move. I would obviously recommend them for any kind of sensitive moves.

Neil H.

02/02/2017

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We moved so easily only because of Franklin van lines. These guys were just like well-oiled machines. They were punctual and responsive. They listened to all our instructions and requests. All our furniture was wrapped in shrinking tapes and other belongings were packed into boxed. It sometimes seemed like they were using too much packing materials. But it only helped safeguarding our valuables. I received the delivery on time and in great condition. I have come to really appreciate what these guys do and how hard they work.

Horace Y.

12/07/2016

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Franklin van lines, you get high marks from me! The deliveries went without incident. Their movers were professional and very fast. If I ever need a moving company again, they will be my first call. This company kept me up to date from start to finish. They worked with me to find a suitable time to pick up and deliver. Their packing skills were amazing to say the least. The movers were professional and fast. They set the furniture up exactly where we wanted it and my wife said she wouldn’t have to hire a designer for these guys. The items were wrapped and packaged very well and no damage was done. It was the finest way to move.

James L.

11/08/2016

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Professional movers do not exist- or so I was told. I agree most men do this job to earn a few extra bucks. But there are people who do it as a living. At franklin van lines, you will only ever find professional movers, not the young unemployed men trying to earn bread. That's what makes them so much more reliable. They managed my last move exceptionally well. Their skills were really impressive and they made sure all my valuables were transferred safely. Yes, they will probably charge you a few dollars extra. But it's worth every cent when you don't have to worry about a thing knowing that your favorite things are at the best hands possible.

Erik H.

09/26/2016

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Franklin van lines was very professional. They treated my family and me with the utmost respect and we are very happy that the move went extremely well. The movers arrived at our residence and started to pack everything up right away, they bubble wrapped our mirrors and loaded up the truck with great efficiency. They took care of all the electronics, cabinets, bed and all the furniture. Nothing was dented or broken. Simply a great job!

William M.

09/11/2016

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I used Franklin van lines last month and I am here to say that my move was a success! Their crew came on time and did an excellent job! The movers were strong, efficient, very hardworking and polite. Nothing was broken and the move went faster than anticipated! The best part was they didn’t charge any extra fees for carrying down all the furniture because the lift wasn’t working. 9 on 10!

David W.

09/09/2016

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Franklin van lines did a great job with my long distance move last month. They knew what I wanted and they delivered! The guys were prompt, knowledgeable, friendly and courteous. Do I have to mention that everything was excellent after my move (no scratched or lost furniture) and of course no hidden fees. These people showed a great amount of understanding to me. I felt a bit disorganized, but they helped me with everything. This move went smoothly and I am extremely happy. I cannot even describe how I feel! Thanks guys so much for making this move so easy for me!

Robert M.

09/07/2016

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Franklin van lines is an awesome moving company. I went through lots of reviews and found great comments about them. When I talked to their sales rep, I found out about all the necessary details I needed to know. On the moving day, their foreman with his helpers arrived on time and they were enthusiastic, energetic and courteous. The guys were very careful with my valuables and they were amazing. Nothing got damaged. I am really satisfied because I did not have to pay much at all; actually the price was rather low. Thank you so much Franklin van lines for tolerating me. You are the BEST!