Aqua Corporation

VERY POOR SERVICE from sprinkler company Aqua Corporation in Denver.



I had a sprinkler leak from a burst pipe which flowed underground down the side of my house, under the foundation wall and through the kitchen window (at ground level). The pipe that cracked was installed by Aqua Corporation in 2000. It's located at the main turn on/shut off assembly outside one of our bedroom windows. Last year a broken valve needed to be replaced underground in the same area. Maybe

Aqua has a quality control issue or they don't use the highest quality materials. This recent broken pipe cost thousands

of dollars of damage to my home. All the kitchen cabinets and countertops were removed and the downstairs carpet needed replacement. Industrial drying machines were deployed and the area around the kitchen and island were tented to facilitate drying. I emailed pictures of the damage to Irv Bruns, the owner, but didn't receive a peep from him. I did however, receive a bill for $280, $200 of which was for labor. The

technician who visited said the pipe shouldn't have burst and also commented that the original installation was subpar, not up to his standards. He said he would take the broken piece back to his boss (Irv) and the owner would contact me. Never heard a word from Irv or any company representative. So, next i faxed a complaint about paying a $200 labor fee for fixing a part that shouldn't have cracked (the technician's words) and this was unacceptable considering the damage. I did pay for the materials but felt paying the labor fee was an insult. The leak occurred on 7/31/13 and my home was finally refurbished on 11/8. My next complaint

will be to the BBB simply to record Aqua's totally dismissive attitude and failure to respond to a customer complaint.



Update: I decided $200 isn't worth the aggravation and negative energy, so wil pay the remaining balance Just understand you are dealing with a company that totally ignored my concerns and complaint. Will they do the same with you ? Even after submitting pictures of the damage

to my home, they remained silent. Not an email, phone call, apology nor expression

of concern. No acknowledgment whatsoever....they just

ignored me and sent a couple of bills.



So, just a heads up...this dismissive attitude comes from the owner. I simply wanted a phone call to discuss the issue like his technician promised.. Most business owners would probably fix the part for free if their product caused extensive damage to your home, even if the warranty passed. Not Irv...Never heard from him. He didn't care. Good chance he won't care about you either.