A+ Appliance Service
Denver, CO 80216
My fridge went out in the townhouse we are renting. I jumped on the computer to look for a repair man and was excited to see a local business with 35 reviews all at 5 Stars......but unfortunately I CAN'T EVEN SEE A 1 STAR RATING! I would give 0 stars if it would let me. I'm not sure who everyone else delt with, but the gentleman I spoke with was unbelievably rude! I called on a Sunday afternoon, which are listed as operating business hours; and didn't get an answer. I understood they were probably busy, so I left a message at 2:15. I got a call back from A+ Appliance at around 5:40 or so that night. I started to explain the situation and my problem to him; as I spoke he started to speak over me and then put me on hold. When he came back, I tried to finish what I was saying and he interrupted and bluntly asked my address. The entire time, he acted as if he knew everything...which he might have....but to treat me as if I was stupid for inquiring the problem and his reasoning for his conclusions to my problem....ridiculous! I'm the customer, of course I don't know anything, that's why I called you...which is why I'm gonna ask questions. After giving him the address, he asked if I or the landlord were going to pay for it? I tried asking when he could come out? He again asked who was paying for the service. This went back and forth two times. I finally explained, slightly irritated, that I couldn't give him an answer to who was paying for it yet because I didn't know when he'd be able to come out. I mean, if he could come out today, I could pay for it and have my landlord reimburse me...if it would be later, I would inform my landlord and have them billed directly. I just needed to know to plan accordingly. As I tried finishing what I was saying, he interrupted, again, and told me that I "could find someone else to do it!", and hung up the phone! I am in a service based industry and have been working in the service industry for over 12 years.....I just couldn't believe the rude and curtness from this business owner! WOW!!
My fridge finally died on 4/21/13. I did some quick searching of the area and found two main repair companies; A+ Appliance Service and "Big Mike's". Big Mike's had a professional looking website so I sent them a web request; it's two weeks later and I'm STILL waiting for a call from them (which I no longer need, thanks Dan!)
After waiting 2-3 hours for a callback, I got fed up and left a ticket with A+ Appliance. Dan calls me back within the hour, has me check the freezer for frost and immediately knows exactly which part failed, how long it would take to fix and quotes me a complete cost on the spot. We made arrangements for an appointment the following day, at which time Dan later texts me to see if I can be available sooner 9:00AM, to which I agree. Dan shows up at 8:40AM the next morning with part in hand, has my fridge completely up and running by 9:35A and I'm at work no later than noon.
Total food loss: $80, Dan saved me! Anyone who needs repairs on a major appliance, CALL DAN NOW!!! His website looks very basic, it's not as fancy as GE or other professional sites, but his service and pricing are superior to both. I expected to pay $400-500 to repair the fridge, it was half that. Thanks again Dan!
Dan was extremely patient with all of my questions. If he couldn't answer his phone when I called, he would always get back to me very quickly. He was honest about the state of my refrigerator, telling me what my options were, how much it will cost, and how likely the repair would last.
Being new to Colorado and new homeowners, we didn't have an established list of repairmen to turn to when our fridge stopped working last Easter weekend, so we opened up the phonebook and started calling different companies. Dan was the first person to return our call. He gave my husband some things to try over the phone, but in the end, had to come out. Within an hour he was here and quickly got the fridge working again. Today was the second time that we have turned to Dan to come to our rescue to fix our fridge, this time being an unrelated issue to the last. Both times have been positive experiences. It only took a quick phone call and within a short time he was here and the fridge fixed! He is extremely knowledgable of the various manufacturers/brands and is upfront and reasonable with his costs associated with his service. The first time he came to repair our fridge, he needed to go get a part but was prompt in his return, but today he had the part on his truck. Both times, he has provided a one year warranty on the repair. When future appliance issues occur, we will turn to Dan time and time again without hesitation. A+ Appliance Service is exactly what you get with Dan!
Don't hesitate! When something breaks down and you have no idea who to call, A+. is the place. The water line on our fridge let go and we needed repairs quickly. Dan (he's the owner) was in the area and was able to come over within an hour. He had the part, and fixed the problem at a very reasonable price.
If we ever need any appliance fixed again, I'll be calling him. Highly recommended!
I had a problem with my dryer, and to say the least, A+ Plus Appliance was the only service company who did not quote me an on-site charge before diagnosing the problem. After searching the website, Dan who I called, listened to the problem over the phone and immediately explained what the problem was, and educated me as to why it happens. I scheduled an appointment, he was courteous by calling me beforehand, and on-time. He quickly resolved the problem and was out in 30 minutes or less. I appreciated the customer service, promptness, and the repair service he provided. I will use Dan again on any future appliance issues.
I called Dan about my broken dryer because of so many good reviews online. I was definitely not disappointed! I called and got info from him so I could talk to my husband about having the repair done. Dan said he had the part and could get the dryer fixed today if I called back within a couple of hours. I talked to my husband, called Dan at 10:20 AM, and he said he would be at my house at 11:30, give or take a few minutes. He arrived at 11:29! He fixed the dryer and was gone by Noon. If we need appliance service again, I will definitely call Dan.
Dan is the MAN! - He literally troubleshot our fridge over the phone and then showed up the very next morning promptly at 8:00, exactly when he said he would . He had the part in his truck and had the repair done in 15 minutes. His price is more than reasonable.
I won't ever call anyone else as long as A+ Appliance is around.
All the reviews are true. Dan went out of his way to get to my house to repair a refrigerator within 45 minutes of my call. He analyzed the problem quickly & efficiently, did not over sell me on things I didn't need, good price...very profession. I live in the southern suburbs, but I highly recommend him anywhere in the Denver area