My family and I closed on our home on January 25, 2016 after more than 6 months of delays. After closing we have had nothing but problems with customer care and our warranty. Our customer care representative doesn't reply to emails and disregards them, and now after waiting for our yards to be done for more than 4 months after we were told they would be done Oakwood cant even give me a date of when they plan on getting them done. They have had our money to get our yards done since January and now in the end ou June we still don't know when they plan on getting their act together standing by their word and finishing our yards. I incurange anyone who is thinking on buying form Oakwood to really reconcider before making that decition or you will regret it for many years to come. I know I have. It is amazing the lack of care for making sure that a home they built and sold is in good condition and that they give the buyer everything they PAID for in a reasonable time.
9301 E 59th Pl NDenver, CO 80238
From Business: Beeler Park neighborhood with beautifully designed mid-century modern architecture ;Five unique ranch floor plans available with finished basement options;Commute…
7798 S Flat Rock CtAurora, CO 80016
From Business: New 1- and 2-story floor plans;Cherry Creek School District;Hilltop community with expansive front range views;Commuter friendly; easy access to E-470 for short t…
We purchased a new home from Alpert Custom Homes in June of 2012 and we had an absolutely terrible experience with the last 90 days of construction and the closing. In an effort to maintain fairness and establish validity in our review we refrained from posting our opinions immediately – we were very upset and didn't think it was the best time to rant about our experience. Also, there is a one year warranty period promised by Alpert Custom Homes and we thought this may be an opportunity to mend the relationship and sway our opinion. If you don't have time for the messy detail the last paragraph summarizes our feelings.To begin, we had several issues leading up to the closing. The Alpert Homes representative failed to articulate to us that a drainage grate would be on our property and that our back yard would be nearly uninhabitable in that it is sloped to drain the community’s water through our yard to that grate. Despite several complaints we were simply put off and/or ignored by Alpert and no effort was made to compensate us for the issue with the grate.Leading up to closing there were delays on the part of the company setting up the mortgage. Alpert threatened to take the house away from us and list it for sale to another buyer despite this delay not being our fault. Understandably the builder does not want to incur costs to 'float' the house but it is essential to note that this is a matter of two weeks of delay in which we received this threat - when we started the home buying process the estimated completion was August, not June. We were moving in 2 and 1/2 months ahead of our schedule and planned finances at Alpert’s behest, but he could not wait two weeks before threatening us.As illustrated by the situation to this point there were many tense feelings in the room at the closing but there was no need to have things escalate any further. After the closing was complete and we had the keys Mr. Alpert decided that we need to “clear the air” about what happened and proceeded to blame us for all of the difficulty. The sale was complete, there was no need to rehash the hard feelings and even less to try and make the customer (us) feel as though the hardship was our fault. This directly contradicts presenting yourself as a customer satisfaction oriented business.Now we've given them a year to stand by their warranty promises and perhaps show us that they really are a customer satisfaction driven company. Unfortunately this too has proven to be an utter mess. We have had a list of about 10 items to fix since the first follow up at day 30. As of today exactly 1 of them has been addressed. Our yard that we complained about in the beginning has turned out to be a bigger mess than ever expected. We have a huge mosquito problem and our pets have gotten ill from the standing water that results from our poorly formed yard. We've made repeated complaints over the course of the year only to be brushed aside again and again.Please, to anyone who is reading this and considering buying a home, think long and hard before choosing Alpert Custom Homes. He will promise you that the customer (and by proxy their reputation) is their first priority but this is not the case. The first priority of Alpert Homes is your money. Expect no concession on any problems with your home or any issues that delay their payday. Our neighbor has had his 30 day warranty requests completed immediately as opposed to our warranty items that have been outstanding for over a year. So, not only do they not care about their customers but they’ll also harbor a grudge if you disagree with them. We endured an extra cost to pay for Alpert Homes being a ‘custom’ builder with a 'great' reputation for customer service, but don’t be fooled - they’re just another money driven builder. Whatever goodwill and respect Mr. Alpert Sr. may have built during his career as a builder is now being destroyed by the next generation.
I would never do business with this firm again. They are dishonest and unprofessional. Stay clear of these people if you want to avoid a terrible experience.