FIND ANOTHER SERVICE... THEY CALLED THE PM BEFORE TO CONFIRM AND THEN NEVER SHOWED UP... CALLED AND WAS VERY RUDE ON THE PHONE. OFFERED TO TAKE $$ OFF FOR DIFFERENT APP. BUT ID RATHER THEY HAVE SHOWED UP . WOULD NOT RECOMMEND
I have to agree with the other reviewers. So far this company won't admit that there is an issue with their games; therefore, they won't fix the problem either. Purchased a dragon during one of their events, I noticed 2 weeks later the dragon is gone and now they're saying I never bought it. Customer service keeps sending emails practically calling me a liar because they supposedly "checked my game." I know what I bought and if I wanted to try and cheat you out of something, perhaps I would've tried it with every event that's gone on, not just twice in 5 years when there was actually an issue. And I wouldn't have purchased rings for nothing. GET NEW CUSTOMER SERVICE AGENTS!!!!
I agree. The design of the Dragonvale, wasn't well thought out also. They are thieves and liars. Getting the players to pay for gems, in order to purchase certain dragons, and the fireflies for the firefly event, is dishonest and unethical.
Awful customer service. You explain an issue to them, and they respond with lies or don't respond at all. These guys are crooks.
Our initial experience of this company is that they appear to be basically small time ''house flippers''. It appears that they puff themselves a lot. Also it appears they will try to break home leases if the leasees get in the way of their ''house flipping''. We have caught them in multiple equivocations. An example of their equivocations, if not lies is as follows:We notice that their Delwest Capital Group LLC web site advertises under Joe Miniss's photo that they have sold/flipped 70 homes since 2009.. But on their Read More Page they claim a ''foundation'' of 30 years of real estate experience and 1,200 home sales, which is not believable. Especially since their entity was not formed until 2008, and it remains a relatively tiny office. Notice their skillful use of the above word ''foundation''. It is missleading in our opinion. But then the real zinger is on their Facebook page where they claim a ''foundation'' of 70 years of real estate experience with a proven track record of 60,000 home sales!So which is it? Is it 4 years and 70 home sales? Or is it 30 years and 1,200 home sales? Or is it 70 years and 60,000 home sales?? Keep in mind they are a relatively tiny office and have only been formed since 2008. As to DelWest's home sales and their property management, including that of their front man, Joe Minnis, beware of their ethics betrayed by their above behaviours !