In late 2017, we contracted a designer to help with our kitchen cabinets. After approving the design, she took it to Stone International to finalize and order. Stone International suggested to CJ Seavall Design that she order a particular white finish of cabinet that could then be painted a navy blue. To our understanding, they also suggested to CJ Seavall Design, a contractor who specialized in installing and painting cabinets. After paying CJ Seavall Design for the project, she ordered the cabinets and paid Trinity Home Solutions to handle the painting and installation of the cabinets. Against our request, the cabinets were painted on-site, in our freshly painted dining room, resulting in several large overspray on our walls and ceiling.The installer than began to set cabinets with no regard to leveling. After contacting the designer about our concern with un-level cabinets, no fix was provided. There is currently a ½ difference between one corner of our cabinets to the next. Our countertop installer has informed us that a ½ difference is too much to be shimmed when installing countertops. The largest issue is the lack of professional knowledge when came to painting the cabinets. The method used by Stone International’s recommended installer proved to be an utter disaster. None of the paint is adhering to the cabinets. It peels off by simply rubbing the cabinet.In reaching out to Stone International about the manufacture specs of the cabinets, none of our requests for information have been fulfilled. We are told that someone else will have to call us back, but we have yet to receive a call with the information. In talking with two other painters, this type of surface should not be painted.The unfortunate part of this entire experience is CJ Seavall Design, Stone International or Luis at Trinity Home Solutions lack of attention to detail. I would not recommend trusting these people to assist with a kitchen remodel.
I was going to give it 5 stars .... however this morning I was given the wrong change which I didn't notice till I got to work,Called the store and the owner called me a liar!!! If you're going to have young kids playing cashier .... then teach therm how to make change!!!!Enjoy my $6 old man! You obviously need it more than me!!
Owner is a creep to women who are not accompanied by a man. Been in several times before this with my boyfriend. Inappropriate and invasive conversation, I just wanted a pack of cigarettes. Not returning.
I don't know what is going on with customer service these days but today took the cake. This gas station was all out of 16 ounce cups and would not be getting anymore for a while. I figured that since they generally appreciate their customers and want them to come back, they would charge the 16 ounce price if I purchased the 20 ounce (I never get the 20 ounce, ever). After all, I am the customer right? Wrong. I went up to the counter and asked if I could get the 16 ounce price, expecting good customer service. I was then told quite rudely that it wasn't their fault that they didn't have the 16 ounce cups and that I would be charged for the 20 ounce. Wow! Is it my fault then? As I had had it with people being rude in general, I calmly walked over to the sink and poured out my coffee and threw the cup away, and walked out. Um, just out of curiosity, wouldn't it have been better to let me have the discounted price and make a sale rather than to lose money from a wasted coffee and coffee cup? Just saying. Not to mention the fact that if I had been treated nicely when I asked and someone had taken the time to explain why Shell would charge for something that wasn't the customer's fault, I probably would have paid the higher price. Today was not the way to treat a regular customer. I expected much better from you guys and was sorely disappointed.
I have to agree with the other reviewers. So far this company won't admit that there is an issue with their games; therefore, they won't fix the problem either. Purchased a dragon during one of their events, I noticed 2 weeks later the dragon is gone and now they're saying I never bought it. Customer service keeps sending emails practically calling me a liar because they supposedly "checked my game." I know what I bought and if I wanted to try and cheat you out of something, perhaps I would've tried it with every event that's gone on, not just twice in 5 years when there was actually an issue. And I wouldn't have purchased rings for nothing. GET NEW CUSTOMER SERVICE AGENTS!!!!
Ready to help at a moments notice. These guys do excellent work! Many thanks to Steve and the rest of the crew.
Terrible-brought out counter tops with oval sink holes completely crooked.....then they brought the second attempt and crooked again!!!!!
There is a clerk at Park Ave W who is discriminatory. She refuses to sell merchandise if you happen to live in the apartment complex next door. Forwarding concern to the ACLU.
I agree. The design of the Dragonvale, wasn't well thought out also. They are thieves and liars. Getting the players to pay for gems, in order to purchase certain dragons, and the fireflies for the firefly event, is dishonest and unethical.
Awful customer service. You explain an issue to them, and they respond with lies or don't respond at all. These guys are crooks.