I want to never rent from FourStar again, and as much as I love the apartment I'm in, I seriously have hated living here as it has meant dealing with FourStar. They will nickle and dime you! When I moved in here, it was clear that they hadn't properly cleaned it. I spent two weeks cleaning grime from fans, windowsills, doors - it was bad! But they considered that clean and never compensated me for my time spent bringing this place back up to snuff. Instead I was charged because of the previous tenants (obviously not the cleanest) clogged the drain and the "maintenance" cleaned it while I was renting (a couple of months after I moved in) so it's my responsibility to pay for - even though I never caused the damage. Speaking of drains, you are not allowed to use the garbage disposals. (When they actually work.) No food, not even citrus peels, can go in them per FourStar. But they still charge the same rent even though you have a non-functioning garbage disposal. Speaking of the kitchen, the dishwasher also has never really worked. Glasses come out with lip prints and spots, dishes look cloudy and gross. Everything has to be pre-washed before putting it in the dishwasher. They "fixed" it by telling my they couldn't fix it... Seriously, I was told to buy more expensive dish washing liquid (no that did not help). They lied and told me this was a non smoking apartment, but the neighbors downstairs smoke indoors... So my apartment reeks of cigarette smoke and dog poop since they crate their dog for 10-12 hours and the poor beast can't wait. Four Star does not care if the other tenants leave dog poop everywhere so if I walk outside (in the heat it is bad) it reeks and it's hard not to gag. So I get to smell it indoors and out! There is rubbish all over the property that they just ignore (broken pallets, a broken office chair, empty plastic bottles of oil, a weight machine). They wanted me to sign early, so I did even though it made me scramble around all day trying to get what they wanted, but the apartment wasn't actually ready. The shower had no faucet and with the holiday weekend coming up, it almost didn't get fixed before my actual move in. That's because they have no dedicated maintenance team - so they pass the costs on to you! Going back to what I previously mentioned, every drain in this apartment has been backed up since I moved in. They have tried to charge me $90 for each time they have come in to clear them. I didn't create any of the blockages, but they sure are going to try and make me pay for it! I get an anxiety attack when something breaks here, and things do often (windows, paneling is falling off the wall, etc.). The garbage disposal for one (because I put Clementine peels in it to make it fresher as it constantly smells). And you will never work with the same person in the office for very long, rotating temps. So you will have to bring up the same thing over, and over, and over to a dozen people. That's how they exhaust you so eventually you just give up and pay them so they can make even more profits on their way over priced apartments. I am already apartment shopping in the area as I really do like the area and my apartment - I just am super sick of dealing with FourStar.
I advise you to not trust this business. As previous comments state the owner is rude and only worried about the bottom dollar. I saw the terrible conditions that these low income residents are subjected to. Bed bugs, rats, trash everywhere at her properties. Again, I advise you to take your business elsewhere.
Realm Realty & Management is an absolutely terrible company. I am appalled that any business that operates in the manner that they do can continue to stay in business. Realm Realty & Management's customer service (Shanon) is simply atrocious. Phone calls to customer service do not get answered, nor do they seem to hold office hours (we have waited outside the office). Example: called twice on Monday, three times on Tuesday, two times on Wednesday, and at each attempt a voicemail was left - missed the callback on Wednesday by less than a minute, called back immediately only to be forced to leave yet another voicemail. Infuriating experience.This company deserves negative stars or a large number of black holes, because that is where you can expect your customer service requests to end up.Realm Realty & Management has taken an amazing property and thru their sheer neglect and incompetence we have witnessed the property's decline.
The main office person Shannon is perhaps the rudest human being I have ever encountered. As tenants, we have always payed our rent on time and treated the property with the care we would our own home. This is irrelevant to Realm and especially Shannon, as they seem to treat all tenants as criminals or deviants anytime there is the slightest issue or even inquiry posed to them.In all fairness, most maintenance requests have been handled promptly but do not expect much as far as quality (holes left unpainted & unpatched, mud dragged through your home).They are supposedly under new management but as a tenant you are unable to get a hold of anyone but Shannon. Even though we like our home I cannot recommend this management company due to the complete lack of customer service.Property Owners beware!!! Until they start taking their business seriously and hire competent help, it would be ill advised to have them represent your property.
The most unprofessional realty company I have ever had to deal with. Home I was renting had all kinds of problems and landlord Heidi Wedderburn refuses to answer her phone, texts, or even emails. Dishwasher broke within a week of living there, same with washer and dryer. Water pressure in the house was so bad that you couldn't even brush your teeth while washing clothes. Will never rent from this company again and She also illegally took tenants off of my lease and forcing an eviction on myself and my boyfriend after we were in a terrible car accident. She deserves the worst kind of karma and I hope she gets it.
This was the headquarters of the I AM, Saint Germain Foundation, Denver branch. I am uncertain if they still have a headquarters here. For more information, go to: saintgermainfoundation.org/
Bev Church is truly one of the most rude and unprofessional individuals. United Management reflects her poor communication and personable skills as well as how the business cuts corners. On multiple occasions, I have experienced truly disappointing and frustrating encounters.
Worked there for 17 months is some of the dirtiest bug-infested apartment that I have ever seen. Bev Church is definitely one of the most rudest people I have ever met in my life and not to mention racist against blacks and Mexicans. There is no professionalism in the staff because of the staff is changed monthly do to her firing and hiring at will. I quit and I feel like I have my life back. No more phone calls at all hours of the night of her screaming and yelling and telling me how worthless I am along with her staff and tenants. I have been in property maintenance for 12 years and I can tell you firsthand that United management does not do things by the book they will do anything to save a dollar. The only ones that have left good comments on this website about her are people that she knows personally because I know who the people are that left the comments on this website. One is from Bev Church herself (Barbie girl). My intentions are to bring United management accountable for every illegal action and wrongdoing they have done.
By far the worst management company I have ever had to deal with. My roommate and I moved out of the Piranesi apartments at 1120 Delaware St in Denver on October 31st and have yet to receive our deposit. The lease states that legally, they have to give us our deposit back within 60 days unless their is some big reason that they give. Which they haven't. It is pulling teeth with them to get it back-constant emails, staying they're waiting on the last gas bill, they have to do a walk through (which, as per the lease, is supposed to be done within 48 hours of us leaving but was not done until weeks after we left and emails of us asking where our deposit was), it'll be sent out within the next week. Now they are saying that the deposit is going to deduct a gas bill, yet we paid the last gas bill and the check was cashed on 12/16/16- one of the many reasons they told us we weren't getting our deposit back yet was because they were waiting on that final gas bill that was eventually deposited on 12/16/16. While we were living there, our washer broke. We were told the part would be in within 5-7 business days. 5 weeks later, and too many emails to count, the washer is finally fixed. No prorate because we couldn't use our washer nor our dryer, which we paid significantly more in rent to have- not even an apology. In emails, there is no hello, no goodbye, half the time there isn't even correct grammar or punctuation; just sloppy. Dawnette, Steve W., and Steve G. are the three that my roommate and I had to deal with throughout our experience there and they were all cold, unprofessional, and so unhelpful. I would steer anyone clear of any building that these guys manage. It was hell living there.
I was a client of Urban Peak for about two years and I am on a housing voucher through the staff of the Drop in center and the CCH. THANKS so MUCH for the new LIFE!!!!