Around the first of September 2016, I dropped off a wooden arm chair and 5 yards of fabric for Rico's to make two rectangular cushions and a fabric pad to sit between the bottom cushion and the springs. I was told it would take 3 weeks which didn't happen. In December 2016, I was told my chair was ready and went to pick it up. I had paid in full at this visit to the shop as I thought it was complete until I lifted up the seat cushion and saw the spring pad not completed. I was told to give it a week and the chair would be done. In late December 2016 when I called Rico's, I was told that they were re-placing a part of the seat spring which was never mentioned until now and they were waiting for a part to arrive and this would be about a week. About 3 weeks after that I stopped in to pick up my chair, it was not complete. I told them I was taking it with me as is. I was told that the part they needed wasn't in yet. I attempted to find out what they were talking about and found out it needed an eye hook which can be purchased at any hardware store. Before walking out the door, I remembered to grab the remaining fabric. I saw my fabric being used on someone else's project in the work area. They initially argued with me saying it wasn't mine. I told them that it was a special order fabric and that they didn't carry JoyBird products. After they looked for my remaining fabric it couldn't be found and they finally admitted to making a mistake after I threatened to get the Better Busness Bureau and police involved. Rico's was using a fabric I paid for another customer's project without my permission. Rico's agreed to pay me for 2 yards of fabric that they had zero permission from me to use on someone else's project. I would never never use this business again and was completely fed up with their lying. I generally want to support local businesses but I have zero respect for this one and its workers.
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Not at all happy with refinish job done on 5 antique oak chairs. Did not return chairs timely and only did so after I repeatedly hasseled him. Chairs had been a soft old oak color, had some rough spots along edges of wood, one was missing a rung, and all were missing cover over hole in center of seat, which I wanted replaced with leather. Chairs returned to me were still rough and snagged everything, were stained special walnut so no longer match table. Leather work and replace rung done okay. So I was charged $300 per chair for slapping a coat of dark stain on wood and adding leather. Now I will need to smooth edges myself, restain, and still be unhappy with the color.