Unbelievable. At & T’s staffers Jacob and Kirsten DO NOT rule.I went to a local AT & T store in Denver and made several purchase for goods and services. We have been AT & T customers for many years.1.We bought a bundle of services including two phones (one for free).2.The bundle included telephone service.3.The bundle included internet.4.The bundle included Direct TV.No one ever showed for the Direct TV installation. No one called to cancel either! The three telephone numbers given at the store went unanswered when I called for support. My telephone would not activate. The telephone contact numbers on the AT & T website, the telephone numbers on the Direct TV website…you know the routine, no answered calls, referring back to wrong departments, being put on hold (47 minutes!) all in all about 70 attempts. Six hours. Three got through to actual human beings who did the “I’ll put you on hold and be right back”, routine. Of course they never did.Did I relate my phone is a business phone?I returned to the store for help. The clerk I met, Kirsten, said Apple would send me another phone. Moments later she related her supervisor, Jacob, would break policy and give me a replacement phone on the spot. I asked how this would affect the bill and she related we’d have to pay for BOTH new phones. But otherwise she was unable to specify what our new bull would be. She said that Direct TV had actually honored their service installation agreement.Kirsten went “into the back of the store” and did not return. Eventually I left with her not returning my phone which she had taken. As I was getting to my car in the parking lot the other employee shouted “we are not responsible” as she waved what I took to be my broken phone (they indicated it was broken due to a factory defect).Let’s top this off. They have my phone, we don’t know what our bill is, they broke our service agreement…and believe it or not they called my wife and told her I was not welcome in the store.