Unbelievable. At & T’s staffers Jacob and Kirsten DO NOT rule.I went to a local AT & T store in Denver and made several purchase for goods and services. We have been AT & T customers for many years.1.We bought a bundle of services including two phones (one for free).2.The bundle included telephone service.3.The bundle included internet.4.The bundle included Direct TV.No one ever showed for the Direct TV installation. No one called to cancel either! The three telephone numbers given at the store went unanswered when I called for support. My telephone would not activate. The telephone contact numbers on the AT & T website, the telephone numbers on the Direct TV website…you know the routine, no answered calls, referring back to wrong departments, being put on hold (47 minutes!) all in all about 70 attempts. Six hours. Three got through to actual human beings who did the “I’ll put you on hold and be right back”, routine. Of course they never did.Did I relate my phone is a business phone?I returned to the store for help. The clerk I met, Kirsten, said Apple would send me another phone. Moments later she related her supervisor, Jacob, would break policy and give me a replacement phone on the spot. I asked how this would affect the bill and she related we’d have to pay for BOTH new phones. But otherwise she was unable to specify what our new bull would be. She said that Direct TV had actually honored their service installation agreement.Kirsten went “into the back of the store” and did not return. Eventually I left with her not returning my phone which she had taken. As I was getting to my car in the parking lot the other employee shouted “we are not responsible” as she waved what I took to be my broken phone (they indicated it was broken due to a factory defect).Let’s top this off. They have my phone, we don’t know what our bill is, they broke our service agreement…and believe it or not they called my wife and told her I was not welcome in the store.
9370 S Colorado Blvd Unit A-8Highlands Ranch, CO 80126
From Business: CenturyLink Business. Get your business moving with Fiber + Internet direct to your building. Fast enough for large data transfers, cloud-based applications and m…
(reduced from 3000 character review to fit yp word limit)Sam at Amazing Satellite said he would handle the request; he reiterated the original salesman’s promise that I could test the system and make sure it would work on our network before we signed a contract. Sam had to have a credit card "to cover the installation costs and reserve equipment" he made no indication but hindsight shows that his intent was to illegally forge our name to an Exceed contract.Larry "installed" the system, charging $75 for a non-penetrating roof mount and no other charges. Larry seemed confused by the process of activation immediately, he repeatedly shut his own computer down and turned it back on when he was being prompted do so for the modem. The system never worked at the Commercial location, and I indicated that fact on Larry’s installation paperwork. The system was unstable at the Residential location, to the point that within 24 hours we had to abandon the system entirely.I sought online help form Exceed Internet, but whoever input our information on the forged contract at Amazing satellite had input my email address incorrectly, so I was unable to log on.Amazing satellite forged contracts in a dollar amount that should be considered felony grand theft. Exceed Internet has a parasitic corporate policy which they use to attempt to enforce huge cancellation fees expressed in contracts they receive from installation dealers with a reputation of forging such contracts.(Exceed eventually admitted this dealer had a reputation for such selazyness and canceled the contract. I filed a report with the Colorado Attorney General.)
I was looking for internet and cable service . And I was calling around to all the providers in the area. And getting all kinds of different prices. I called Get Connected , and were able to get me a great price on internet and cable service . They did all the work . Very Happy .
Mac is a great person, he has always been a stand up business man, and I appreciate his knowledge. He is always the person to go to for parts and equipment you won't find any where else locally! plus he put's out M&M for the kids! You can't go wrong buying from Mac!
Very shady business, would recommend staying away from this. Not an honest person at all, do not trust Kay Malo.
One of your stores took my old phone # and told me I could not have it back .I called the FCC store # 275 My name is Thomas Mekan I opened a joint account with someone to get the deal and we separated the account and they will not give me back my old # I run my small business off that # the # is 720-324-1998. the # they gave me is 720-709-8023.Can you help me with this.