Very unhappy with my experience. I spoke with a salesman on the phone over a timespan of a week & a half about a Ford Explorer Sport Trac I found online. Once I made arrangements with the salesman to meet him between 8:30 & 9, I drove 40 miles first thing the next morning. I arrived at 8:38 & had to wait until 9 when the salesman arrived. We filled out some paperwork & then went for a road test. The gas tank was below E. We had to stop so the salesman could put $2 in the tank. We drove to their shop where I spoke with a mechanic about the truck. Then we drove back to the dealership to talk with the sales manager about pricing. I sat down & went over the issues I had found with the truck. I told the sales manager I noticed by the service sticker it had been sitting on their lot for 6 months. He says "you know why, right?" I said "I guess because it's a niche market." He says "no, the vehicle has been totalled. It has a salvage title. This has to be a cash deal, no financing. Didn't you know that?" Um... No, I didn't know that. I spoke with a salesman for the last week & a half and that was never disclosed to me. The sales manager got up to go get the Carfax report & the salesman came back. "You didn't tell me this was a salvage title" I said. To which he replied "I didn't know..." The sales manager came back & showed me the Carfax report. He said it might have been totalled for hail damage, he wasn't clear. I looked at the report & it clearly said front end accident. I told him I was very frustrated with how this was going down. I offered him a cash out the door offer & he said "no, we can't do that." So I shook his hand, said thanks & walked out the door. Very upset that the salvage title was never disclosed to me before driving all the way up there.
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Excellent. Everything went well. .
we were very pleased with our experience. Roberto was very helpful and did a great job helping us find what we were looking for. bill esters was also great talking to us on the phone and email before we even got to the dealership.
The staff was very friendly, courteous and personable. Thank you so much for your services!
I am a student and love North Texas Autos. They were great from the very beginning and have been wonderful after the car purchase. Thank you very much for a great car and negotiating the price down to my college budget. You guys are the best.
Great Cars and Low Prices and Very Good Customer Service. I really got a great deal on a very good car with low mileage.
These people are liars and crooks. They try and charge late fees on amounts that are not late. They are bullies and try and intimidate their customers once they get your money. And yes, my car was repossessed after missing one payment because, as threatened by Ezequiel, I didn't want to pay late fees and argued with them when they tried to charge me illegitimate late fees. Then they gave me no option to get my car back which is illegal. WE will be going to court. STAY AWAY!!!!!
Good car collection nice people but the owner lost me when he started trying to have personal conversations with my wife and telling all of his personal business. The other problem that I have is he always wants to talk about God but when he was speaking with my wife he didn't he failed to mention that they were coming to get my car so that I can get my stuff out because he had whatever problem with me. Then when I did come get my stuff somebody on his staff to close to $100 a month my Taser and a few other items that I don't care about
Took my car in for an oil change during lunch and the staff was helpful and very quick. I'll definitely be going back again for the next one.
If there was a way to leave less than 1 star, I would. I lease a 2014 Corolla with them. I returned my Corolla early because they were having a buy back event and I wanted to take advantage. When I gave it back to them, under mileage, I used it as a down payment on a different car they had on their lot. When I signed the papers, I was told that Toyota would take ownership of the remaining lease payments. Its been 2 months since I made this deal with them and myself and my dad, who cosigned for the lease with me, have been called saying that the lease payments are past due. That's not my responsibility, as the dealership is supposed to handle that. Turns out, after multiple phone calls, this dealership sent my lease payments to the wrong payment processing center. I was told that in order for this to not appear on my and my father's credit reports to "go ahead and make the lease payment for March today and when we track down the check, we'll reimburse you." Are you kidding me? Criminals