I have never had any issues with Verizon. I upgraded my phone, added a line with a promotional free phone, and cancelled a tablet (which the additional line would replace for $10/month). We got our first bill and were surprised to see $80 added for an additional line, when the salesman told us and showed us that it would be $10/month. My husband and myself repeatedly asked to make sure it was just a switch. We were severely misinformed by the salesman, and now we are having to pay for it (literally!). Now, to cancel, we have to pay for the phone or suffer $80/month.This review is for the sales person JB. You need to be reviewed by supervisors to make sure you are not misinforming customers. It is giving this store a bad rep. I am very disappointed that you did not do your research very well (even after we questioned you repeatedly!)Update: I went and spoke with a rep (guy with extremely long nails) and he turned us over to Reggie (the other guy stood there picking at his nails). I apparently was given the run around, and could not cancel a line in store. Instead of trying to come up with a solution, he told me stories of previous customer complaints he couldn’t handle. I shook his hand and told him I would just call the cancellation number again. I was put through to “L”, who looks in my account and apologizes for being lied to by a salesperson at the “s loop” store. She starts making arrangements for me to mail the phone and stops, because the phone & line has already been scheduled for “return and desk cancellation” at their corporate Verizon store in Denton of S Loop 288 between 4:30pm-5pm today. 😣🤔I will not return to this store. I am disappointed in how it was handled. JB should not get the commission from the lie he sold us. He, Reggie, and guy with the nails need better training over all. Samantha (blonde lady from original review) was the only 1 at this store who actually tried looking up solutions yesterday MAX characters is 2000, so had to shrink.
This store is awesome . I was so upset with my phone company,they fixed my current problem and got me all fixed up. My contract is almost over and all my future business will be with Cell Fone USA. Thank you all so much.
1800 S Loop 288Denton, TX 76205
I have never had any issues with Verizon. I upgraded my phone, added a line with a promotional free phone, and cancelled a tablet (which the additional line would replace for $10/month). We got our first bill and were surprised to see $80 added for an additional line, when the salesman told us a…
1400 S Loop 288 Ste 128Denton, TX 76205
From Business: Visit T-Mobile Denton cell phone stores and discover T-Mobile's best smartphones, cell phones, tablets, and internet devices. View our low cost plans with no annual service contracts.
268 S Interstate 35 EDenton, TX 76205
From Business: America PCS is your go to Boost Mobile Authorized Retailer in Denton! We have the best selection of all the hottest devices with the added bonus of the best customer service in the area! We pride ourselves in helping you find the right phone for all your needs! Come on in and check out our great prices! We will make sure t…
2818 W University DrDenton, TX 76201
From Business: "Who We Are Customers rely on wireless broadband more – and in more ways – than ever before. Verizon is at the center of this connected world. Our superior networks give us a competitive edge in delivering the digital experiences that are vital to customers’ lives and businesses’ success. In addition to our strong foundati…
4070 Fm 2181Hickory Creek, TX 75065
From Business: Welcome to your local Verizon Wireless store! Are you looking for a new device, tablet, making a bill payment, have technical questions, or want an account analysis? We are a full service location that handles new and existing customers that features total wireless solutions on the best network. Stop in today and we will p…