Our carrier Michelle Barns has really gone beyond her job description adapting to our needs. My mother went from able to go out on the porch to pick up her paper to barely able to open the door. Michelle realized her needs and put her paper in a chair where she could reach it. In our recent snow storms she has continued to brave the black ice and make her deliveries. Takes a little longer to get around but amazing that she still makes it into the apartment complex as it is at the end of the complex and gets no traffic to help break up the ice.