One star is being generous. I went there after being recommended from Tom's automotive (another one star). I went to auto trim to get my car interior worked on. They gave me a verbal estimate of $200 plus tax and tol me to bring my car in on Friday. I stopped by there on Thursday to make sure everything is ready for the next day. First thing I'm told is that they are too busy and can't do it, come back on Monday. I already made plans for evrything to be taken care of and coordinated around my job so this could be done on Friday. Then the guys at auto trim start talking prices and what type of material I would need. Please note that I already went thru with this during my first time there where I picked out the material and they gave me pricing. At no time did they ever write anything down, nook my appointment, apologize for not meeting their agreement to take the car when they originally asked and even after my 2nd time there did they note that I would be coming back on Monday per their request. Thank you to everyone who posted their feedback. The facts seems to tell the story here and they will not be getting any business from me. Poor management, horrible customer service and no clue on how to organize and engage with a new customer.
325 NE 6th AveDelray Beach, FL 33483
From Business: Welcome to Custom Auto Trim! We provide Delray Beach, Fla., and the surrounding areas with expert customizable auto care. We have over 42 years of experience in t…
I called to inquire about a tear i had in my truck seat. I have never had a more unfriendly poor customer experience. I had a fear with the bad reviews posted, but now i will bring my business elsewhere. I was going to spend quite a bit of money to have work done, but no more!! First impressions are important great!!
Leonard and troy after a rather difficult beginning came through really came up to at. They very kindly drove us todoctor's appointments when our car was not ready. theywere both gentlemen and treated us courteously. We could not have asked for more,the car looks great,