Ariel and Justin were an absolute pleasure- professional and courteous. They helped my family and I with all out phone/plan needs. So far the Sprint service has been excellent and no doubt a great contender to Verizon (we switched from VZW) and other services. The phone selection is good, service is great, and the pricing and plan options are unmatched. I highly recommend this store, this service and these employees.
This store took a $180.00 deposit for an I-Pad and cell phone from me and told me on the way out that they had a 14 day return and refund policy. The very next day I went back to return their merchandise and they told me that they wanted a $100.00 more to cancel my service and that stocking fees would apply. They practically shoved the merchandise back in my face and asked me to leave. After working with the call center, the corporate office told me that the the return and refund policy explicitly says that they have a 14 day return and refund policy. This is a franchise store that apparently has their own policy and does not honor that policy. They accelerated my bill and sent me an invoice for $900.00 a few days ago. I looked at the original contract I signed and it has a link to Sprint's refund and return policy that states that you have a 14 day right to return the merchandise and receive a full refund of any deposits or down payments. This store operates like they're a mob run organization. They think they can stick it it to you because their contract strips you of any right to sue in small claims court. They should have their lawyer look again at the contract. Very sloppy legal work if you ask me. I'm sure a hit will be ordered on me this weekend. I'll have to be prepared.
Horrible..got tricked into buying unwanted phone..returned it and got.absolutely no help with other new phone and still having trouble but will not go near that store.again!!! It was a.nuisance for him to take my money and get.what I wanted.
I have been hurt by they service !!
Three visits to this store and 3 strikes you're out! HORRIBLE< HORRIBLE CUSTOMER SERVICE!!! Go 2.5 miles down the road to Verizon store at 2521 N Federal Hwy in Boca Raton, Florida for Superior Customer Service!!!!