My 17 year old brother went to get a part installed and they broke his window (not what was broken). Then they gave him a $75 off card and didn't replace the window when they were called about the situation we were called dumb and they were very rude. I do not recommend anyone go there this business should be shut down!
Bought a car from carrols they said they would fix everything on the car they lied.. the so called mechanic who takes car of the cars (Russ) is a liar and and very disrespectful person.. not only did he yell at my family member he refused with the owner to fix the car.. needless too say another 4 grand later the car finally passed inspection... my advice if your from Maryland stay away none of these cars will pass inspection..
Just stay away from this place... these people are a scam.. the owner tells you one thing and does another and the people who work here have no business skills.
After having trans fault o/d off appear on the dash serval times and carried to dealer said there was no issue elecronic throttle body bad after 3 days of the purchase had to pay out of my own pocket after 3rd attempt to carry the truck to dealer for jolt at take off finally rebuilt the rear talked to owner carey after 3 weeks at the dealer off and on in less than two months still with temp tags and given no vehicle to use during the time i got careys response to me was "come get the truck and pay the deductable and pay for the throttle body and dont bring it back to me no more its costing me nothing but time and money" and hung up on me. After three times of carrying it back and forth for transmission fault jolt in rear condinsation back up water coming into floor rattleing in motor when you start it and valve tap the only thing fixed was the condinsation rolling in pasenger floor within 20 minutes of leaving dealer buyers beware they will not even fix the problems they sell to you
Bad business the owner tells you one thing & then you get nothing but excuses after excuses with the way the cars are & the price he ask for them they all should be inspected but they aren't they are so fast to take ur money but take their time when it comes to repairs when you call one minute he is in then the next oh sorry he stepped out so do ur self a favor do not go to them for a vehicle they are over priced & poor business
Well I obviously didnt learn my lesson the first time I delt with tim (the owner) of west autos in short hes a lier a crook and sells worthless equipment. After I paid him all I got was the run around for weeks about titling and repairs among other things so do yourself a favor save the halsels and trouble stay clear of this business
Carrols used cars should be ashamed of themselves sold my disabled father in law a rusted and rotted out toyota tacoma .they spray painted the undercarrage black so noone would notcice brake lines blew apart a week after he bought it now the fuel line blew I will never send anyone there again andbim posting this on facebook as well im disgusted