Nothing but excellent and professional service, even when hope was lost...My son got a cleaning rod stuck in a rifle. I took it to another prominent local dealer and they made the problem worse. They tried to push the rod out with an empty shell casing, causing the shell casing to get stuck too. They left it at that!Since I had dealt with D&D a couple of other times, I gave them a call and took the rifle to them. They easily took care of unjamming the rod and the shell casing.I absolutely recommend D&D!