I have been going to this store from day one. The first day was a bit of wait but worth it. As I frequent this store quite often I haven't had bad experiences. Granted they may have given us wrong type of doughnuts but that is easily corrected. The manager is great and has always done what can be done to correct issues. If something is wrong all you have to do is ask for the manager or shift manager and it'll be taken care of. The only downside is when corporate changes things that seem to be good sale-able menu items for something less than spectacular. But that's a corporate thing and not a store thing.
We (my wife and I) have been visiting the Delavan Dunkin since the day it opened. We, just like many others in the community, eagerly anticipated the long awaited arrival of ‘Americas Coffee Shop’…When it first opened, as with most new businesses we realized (and also because we both have been in Customer Service most of our adult lives, more specifically in restaurants) that they would experience hiccups along the road to a smooth running chain/franchise with as great a name and reputation as ‘Dunkin Donuts’. While we knew the minor inconsistencies like the sauce Always being different on the turkey sandwiches and the coffees Never being quite what we ordered was normal at first we hung in there because we really did like the coffee and breakfast items as well.Like many restaurants, they also seem to have a very high turnover in their staff (who, to say the least and not picking on anyone are generally not qualified to wash a car let alone serve anyone breakfast) and it tookthem awhile to get the ‘right crew’…Well, apparently they’ve found her (well there are 2 actually) 2 of the worst Representatives of Dunkin, or food service at all for that matter. 2 of the most rude and uncivilized, lacking in manners and respect people I have ever seen behind a counter…1 of the girls names are Kirin or Karen and her cohort are extremely rude, often yelling back at customers that ‘THEY ORDERED ICED!’ when clearly the word iced never came out of our mouths and arguing with you when they mess up your order telling you that what they gave you is what you ordered. They obviously never heard the old adage that the ‘Customer is Always Right’. Also, they seem to have some weird issue with understanding the Lattes are Hot Beverages by design and Iced Beverages are just that, Iced. When a person asks for a Latte they are expecting a HOT beverage, not an Iced one. Perhaps Dunkin should help to educate their Franchisees on the difference. And also the difference between ‘Customer Service’ and the ‘I’m a stuck up who hates my job and all the customers that come here’ attitude…definitely the wrong approach for a couple of young female cash register jockeys with marginal skills at best who should feel Extremely Lucky to Even Have jobs in America right now at all. They need Us, not the other way around…I stopped giving this store my money almost 8 months ago but my girl continued to go, pretty much 2x/day for the last year+. It is safe to say she will no longer patronize this establishment.It is really pretty absurd when a family of 3 has to go to 2 separate store chains to get their breakfast coffees because of the lack of service at a place that otherwise has decent products that we as consumers would purchase under more friendly circumstances. And I agree with the woman above, what a shame that so many people feel the same way about something that used to be so simple in this country, coffee and donuts.If only there were a way for Dunkin to regulate these folks, we would probably still purchase your great coffee… However, until that day, C’YA!!!
Just horrible.I'm from IL & saw the first bad review & still thought I'd give them a chance...my coffee tasted like dirt & the bacon egg cheese, chemical bagel they threw together was quickly tossed in my garbage. Avoid this dunkin at all cost, just fork up the extra $$ at the Starbucks up the street..sheesh.
I love this little DD! I'm from a Chicago suburb originally and was saddened moving up here to find the DDs are far and few between. They are fairly new still, so they had some poor staffing and things in the beginning, hence the docking of a star. But they are always friendly and eager to please. Lately they have more efficient and mistakes have been non existent in my orders ... Possibly newer manaent or the staff is just getting better at what they do. Either way, I love this little joint! Makes me happy :)
3 strikes your out. First visit was bad, the wait was terribly long. 2nd visit myself and three other customers walked out because of the wait. 3rd visit they messed up my order that took forever on my lunch break!