Mary's Tack & Feed
3675 Via De La Valle, Del Mar, CA 92014
Mary's Tack & FeedContact Us
Phone: (858) 755-2015
Good for Kids: Yes
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Mary's Tack and Feed is a great place to go for equestrian needs. Mary's has been in business for decades -- providing excellent and reliable product and service throughout.
09/07/2009Provided by Citysearch -
Sadly, I believe that the quality of service at Mary's has made a steady decline over the last several years. I own four horses, my daughter competes so believe me, I KNOW! With the elimination of the equine departments at the various PetSmarts in town, maybe business is so good for them that it's no longer important to ensure quality customer service. And lets face it, when your go to a Horse Show at Horse Park ... they've got you right where they want you in the event of an emergency horse related purchase and they nail it to you in terms of price (shavings for example .. must be the most expensive shavings in Southern California!) . I've also experienced ""issues"" with my credit card. I was called a week after a purchase and asked to provide my card number to the gal over the phone ... someone had made a mistake at the time of purchase. Hmmmm. I've even experienced one of the cashier's (appeared to be about 19 years of age) rudely arguing with the lady that works upstairs when she approached the girl to tell her the details of my purchase (the cashier didn't want to be bothered and must NOT have realized that I was the purchasing customer ...) ... bottom line .... poor poor poor customer service! I order online from Dover and Dressage Extensions or drive up to San Marcos anytime that I can to avoid these people. I will drive out of my way to purchase feed because I hate the thought of giving this place any more business then I absolutely have to. Saddles?? Please!! They are SO beat up, it's pathetic. Their prices are super high compared to online alternatives. Believe me, shop around and you will come to the same conclusion ... come to think of it, that applies to almost everything in their store. Who's managing this operation these days??? What has happened to what USED to be a wonderful store?
05/09/2008Provided by Citysearch -
Don't know what these other reviewers are talking about - maybe they work for the competition. Mary's is a great store with fun people and big selection. The other day I saw one of the managers out in the parking lot helping an older gentleman with how to put his saddle into his new saddle carrier. The feed guys are really outstanding - they've even called me ahead of time when the rain is coming to make sure I'm stocked on shavings. Love this store!
02/02/2008Provided by Citysearch -
I received an order that had been damaged, and it took weeks of arguing with assorted managers up the chain of command to finally get my money back. Bottom line: don't order anything from these guys. They don't stand behind their products, and if your order arrives damaged, good luck getting them to admit fault.