I wish I had read through the reviews before going to this company. It's pretty telling to me that there are either 5 stars or only 1 on pretty much every review. I'm sure that some people had a good experience with them along the way, we certainly THOUGHT we had a good experience. The niceness of the people there does not make up for the fact that they WILL NOT TAKE CARE OF YOU. We bought a car, upfront, in cash. That night we asked for a few things to be taken care of (fuses and such) we got a resounding "well we just can't accommodate that because we're hardly making any profit on this car." That's bs. Everyone knows that salespeople use these kinds of tactics. You made money, don't even try that. THEN... the very next day ... THE CAR WOULDN'T START. We called them up, asked that they have the car towed somewhere. The give us the runaround for TWO HOURS+ then, when we say we just need the car towed we're told that we're being too aggressive. I realized at that point that they weren't going to help us no matter what, so took care of it ourselves. I'm sure they'll get on here and comment that this "isn't the full story" or some other crap to make you feel like I'm exaggerating. I only wish I had gone somewhere else that valued having me come back enough to take care of me the first time.
1935 S Defiance StArchbold, OH 43502
From Business: Terry Henricks Chrysler Dodge Jeep is an automobile dealership that offers new and pre-owned vehicles. It provides a variety of vans, convertibles and coupes. The…
People are nice and prices are great. They offer vintage and interesting old cars and also newer cars.
I took my 2001 Jeep Grand Cherokee to them because it would start then shut off. They told me that they thought it was my key needing reprogrammed. I took it there either the instructions to test it if it's not the key not to work on it. After two weeks I call back because I hadn't heard anything from them. They tell me they haven't gotten to it yet. Once again I tell them not to fix anything if it's not the key. About two days later I get a call saying it wasn't the key they have to test more things to figure out what it is. I tell them not to I'll be back to pick up the jeep. I go pick up the jeep they have the dash tore apart the inside door handle no longer works and they try and charge me 1.5 hours fort the work they did. I told them I told them they wasn't supposed to work on anything if it wasn't the key. They basically called me a lier and said I never told them that from the service writer and the service manager. Warning will try and rip u off and overcharge you!!!!!