The staff and surgeons are nice. They are owned by the hospital they do the surgery at in Decatur. If your insurance will pay for your band removal but not your revision they will offer you a "discounted" rate for the revision and make 5x as much off of you when your insurance pays for the lapband removal. They did not offer to assist in getting my insurance to pay for the revision. Their billing policies make me not trust them.
24. State of Texas
This and almost every other you will find for this office is automated. It is impossible to talk to a real person! If you try to talk to an operator (not at that office) make sure not to call on your cell phone because you will wait 20 minutes to an hour!
I was a patient educator/lap band patient for more than 10 years, so when I needed a fill after recovering from a dilation I looked up my bariatric solutions due to their mobile unit coming to my town. Imagine my disappointment when I receive the most patronizing, condescending treatment I've ever experienced. I went for two fills and received .2 cc each time. As a seasoned band patient I knew that wasn't enough to provide adequate restriction, and expressed my concern at my first appointment. I was told to come back in three weeks, which I did, only to receive another .2 cc. Again, I expressed my concern that I wasn't feeling restriction and was told we don't want to overdo it, and I should wear leg weights and watch my carbs. I take full responsibility for my lack of control and subsequent weight gain, but as a band patient I expected better care and treatment than what I experienced. Having worked with providers, I have a good idea of what a good fluoro looks like and when fluid is going through too quickly. As of now, I've paid more than $500 for a total of .4cc and a gain of about 12 pounds since starting with mbs, and they expect me to keep scheduling appointments at $225 each. At this rate I'll be out thousands just to get back to my pre-dilation weight. Disgusting in so many ways.
Dr. Stowers and his team ROCK! They are so caring and compassionate and take the time to show it! I couldn't have chosen a better place. I highly recommend them to everyone considering weight loss surgery!
Dr. Stowers and the entire team were awesome. Wish I had not waited so many years to have a surgery that is so life altering!