Bob Ridings Decatur
3103 N 22nd St, Decatur, IL 62526
|Mon - Fri:|
Parking: Lot, Free
Wheelchair Accessible: Yes
I purchased a 2006 Chrysler Sebring from Bob Ridings in Dec 2012 on an emergency basis, because I needed a car immediately to get back & forth to work in a town I was completely new to. I had a pleasant experience with my salesman George Parks, and he made me feel comfortable that this would be a reliable car. He gave me roses as they do for anyone who makes a purchase from them, and I drove off their property happy & felt as if I was in good hands. One week after purchasing this vehicle, my heat stopped working. I returned the car to their service department, went to work, then received a call from the service manager, Tim Davis, within an hour with the diagnosis. A blocked heater core...$200! I immediately asked to speak with Jason, the sales manager whom I had previously dealt with at the time of purchasing the vehicle. I expressed my frustrations to him, in that I was uncomfortable paying for any repairs a week after buying a car. We had some disagreements, and I was literally cussed out by this man, F-Bombs & all, that I made a final purchase & I was no longer his problem..... Oh, & this was after he tried to convince me to split the bill. The call ended on a bad note, and he called me back within 15mins to apologize for his language & behavior. He then said that he would get the fee waived, and reminded me that this was a "friend to friend" favor, and not business to customer. Less than a month later, the screeching sound of my brakes got to a point where it made my body cringe & I couldn't bear the noise another day. I returned the car yet again to their service dept., received a call the next day from Tim Davis, bad caliper & brake pads...$250! I didn't even put up an argument this time, I paid my deductible & let the warranty cover the rest. Also paid for my 2nd oil change on this visit. One month later, the car literally shuts off in the road, at their intersection as I was driving home from work. I get it into their service dept., received a call from Tim Davis the next day, "no problem found...but we updated the computer "chip" on the car to see if it would give us a leading light/symbol on the dashboard next time around. Car runs even better though, $65 diagnostics owed." I paid again with no issues. 5 DAYS LATER, my car shuts off at the same intersection, again on my way home from work. I get it into their service dept., receive yet another call from the infamous Tim Davis, "well at least this time the engine light came on, so now I had a lead. Broken cam shaft & crank shaft sensor...no warranty coverage, parts plus labor $287!" I paid again with no problem. 1 Week later, the battery light, in addition to the ABS & at least 3 others flashes & dings. This time, after a rough day at the office, unexpected news of twin gestation the day before, & an extremely hot day out. I took out all my emotions & frustration on Tim Davis, as well as George Parks who promised he would do his best to help in this situation...and so did my fiancé. I took the car to a local repair shop for a free diagnosis, broken alternator. I then looked over my warranty, saw that it was covered and returned it to Bob Ridings the following day. Tim Davis looked me in the eye, and said he was told by Jason to not do business with me or my fiancé anymore because of the way we acted on the prior day... as if we didn't have a reason to. He asked me to leave the property or he would contact the authorities. The car of course wouldn't start up, so he gave me a jump & sent me on my way :-) Greatest experience of my life all in a 6mnth period! Not to mention i'm still paying a note on this stupid car. Thanks a lot to all my "friends" over at Bob Ridings!! I learned a valuable life lesson.