Decatur, IL Charlies Auto Sales

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Helpful Reviews 
Bob Brady Dodge Chrysler
Craw M. rated

Hi I bought a Nissan maxima from miss Sara, she was my sales rep would I buy another car from her most decently.. Miss Sara thank you so much.you are a fantastic person..

Bob Brady Dodge Chrysler
Susa N. rated

This is my first experience buying a car. Coming in I was pretty nervous and unsure how well it would go.Kim walked me through all the steps and made the process so painless. She provided great customer service and made me feel great about purchasing my first car!

Bob Brady Dodge Chrysler
Sal V. rated

Thanks so much for your generous donation to Mt. Zion Boys Basketball. The camp shirts look sharp and adds some school spirit to our young basketball player's closets.

Bob Brady Dodge Chrysler
Will F. rated

Was here in 2016 and worked with Latoya and at the time we couldn't get close to what I was looking for. Came in today and worked with Heather which was great and was able to walk out with a brand new 2017 Dodge Journey. Thank you so much for your help

World Of Powersports
Disappointed C. rated

I was an out of state customer that was told the motorcycle (2014 Honda Valkyrie) was new with zero miles and no scratches, marks or other damages. I was also supplied with paperwork that backed those claims. I bought an airline ticket, reserved a hotel and made other travel expenses to go and pick up the motorcycle. When I arrived at the Bloomington store, I was disappointed to find out the following issues with the motorcycle:1. Motorcycle had 13 miles on it2. Motorcycle had multiple scratches and marks3. Motorcycle was not clean4. Paperwork was not readyTo their credit, the motorcycle was shipped to the Bloomington store and they picked me up from my hotel. However, this kind gesture does NOT negate all the other issues. When I complained about all these issues they asked me to talk to the owner Rick. I explained to him what happened and his response was: "You are getting a great deal. The motorcycle was only used for some supervised test drives." My response was: You advertised and communicated to me that the motorcycle was NEW with ZERO miles and NO scratches. You can NOT advertise and communicate to people that the bike is NEW with ZERO miles and then turn around and say that it was used for some test rides and it had some scratches. At this point, I had no choice to back out from this sale because I already incurred expenses to get there and I also had to get another airplane ticket to fly back. So, I had to sign the paperwork and drive back home. I waited for almost a month and I called Honda to file a complaint about this dealer. I also called my credit card company to dispute my down payment for the motorcycle purchase. I decided to dispute only $1,000. When the dealer found out that I disputed the down payment, they called me immediately. I decided to email them back and explain in detail why I decided to dispute $1,000. After multiple emails back and forth, I knew nothing would happen because their opinion was still the same: You got a great deal!

Bob Brady Dodge Chrysler
Ezie C. rated

"Thanks love r jeep"Love the jeep Brandon hynch helped us out a lot thanks Brandon def hope to have a great exsperiance in future with the maintains team here as well so we can continue buyin r new cars from here as well thanks to everyone who helped us out and big shout out to BoB thanks so much we appreciate it so much guys

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