I visited the Enterprise Rent-A-Car 0305 N Dekalb location twice and both times received excellent service both times. Everyone is always so professional and respectful. I will definitely be going back.
I have used this location many times. I have always received first class service. Quick pick up and drop off from home. Courteous and handsome men and women employees.
Absolutely awful experience. I rented a vehicle through this location with my State Farm insurance. There was no walk around done at pick up and I returned it on a Saturday after they closed because I was not told of the hours of operation. On Monday afternoon, I received a call from Brittani, the manager. She was so rude and hung up on me when I argued the damages she claimed I did. She refused to answer any of my questions or work with me. She also refused to close my rental until days after I successfully disputed the damage claim.Finally, after she closed the rental, she charged me for two extra days of rental as well as an "outside washing" fee. I got the car washed before I returned the car even though the car was filthy inside and out when I first picked it up. I have filled a claim with the BBB, am planning to speak to corporate at Hertz and will soon file a dispute with my credit card company for the additional charges.
I rented a car to drive out of state for a funeral. Enterprise made it easy. The car I chose was not ready so instead of making me wait they upgraded me into the vehicle that was perfect for my needs. Thanks, guys.
The Decatur location is the bomb! Phillip, the manager is professional and friendly, Tony and Leah (my girl) are great assistant managers and I know they will be promoted soon! I am never there longer than 15 minutes and they treat all their customers like friends! I love working with them and would highly recommend that location for your transportation needs!!