Simply the worst experience ever, I purchased a Nissan Armada from them which they had used for six months themselves. I arrived at 1.00 PM and was still trying to leave at 6.00 PM. and I was paying cash! When their system was down I told them I would mail them by cashier’s sent by 1st class mail which required a signature. Some 10 days later when I arrived to collect the car they swore blind they had not received the cahier’s check. They demanded a personal check which I guess they checked with Suntrust to reserve funds. . As they said the cashier’s check had not arrived, it meant that I had to drive 60 miles to the nearest SunTrust Bank to try and get my money back. SunTrust told me they required a document signed and notarized by Nalley Nissan before they would credit the cash back to my account. I duly drove another 40 miles to Nalley Nissan to be told that no one was available to notarize the document before driving 90 miles home. Now to the best bit, I get a threatening phone call from a very rude guy by the name of David Robins at around 5.00 PM on none other than Memorial Day disturbing me while at a gathering of VETS and he stated me that I owed $3,000.00 and warned me that I only had until 7.00 PM to phone them back. Would you want this jerk as an interface with your customers?. As it transpires they had banked the cashier’s check they swore blind they had not received and had left my personal check lying around in the office for some clown to bank. As to an apology for demanding the $3,000.00 deposit when it had already been paid, you have to be joking. The ineptitude of these blithering idiots leaves me speechless, I am of the opinion that the finance department would have difficulty in getting drunk in a brewery! Am I going back to get the car serviced??? Am I going back to replace the wife’s car??? You only get to insult the customer once!
5054 Highway 78 EastStone Mountain, GA 30087
From Business: The all new Gwinnett Chrysler Dodge Jeep Ram, located at 5054 Highway 78, (3 miles east of Stone Mountain Park) is a full-service dealership that extends its auto…
Bought a car from Nalley - and they are really helpful on all aspects of buying, owning and servicing your car. I have gone back to Nalley for service and they always do the simple nice things without charging (washing the car, putting wiper blades on etc etc)
I had a flat tire on the road that could not be inflated. I called AAA first to have them put on my spare. While I was waiting on them, I called Nalley Infiniti Service and Lisa Read told me to bring my car in when I got the spare put on. When I finally got to Nalley, Lisa had a loaner available for me since it was at the end of the day. Such a comfort to have Nalley Service manager just a call away to help me solve my car problems!!
Ashley was very thorough in explaining what was included in the service that I received. He was very professional. I love going to this dealership. Never have a problem when I need a loaner car.
Lisa Read is great as always. She gets me in and out and if it will take longer, lets me know up front to ensure I have a loaner ready. I can't see working with anyone else.
I hate to leave reviews like this, but my 1st time experience at this dealership was very disappointing. I just picked up my car tonight, they had my car for 15 days to look at two problems. I'm not sure why it took this long. I first was told a little over a week ago that my car was ready and when I got there to pick it up it still had the problems. I left the car for the additional time to give them a second try at it. I was called a few days later to be advised that they were going to do a code update for my transmission ($70) and if that did not work they were advising a $9000 transmission replacement!! My problem is that they did not know if a $70 fix was going to cure my problem so why would I feel comfortable that the next step was a $9000 repair if they were not sure except that their thinking was replacing the whole transmission would take care of the problem! WHAT THE FRICK!!! I advised then to do the software update only for me. I was called two days ago and told that software update did not resolve my problem so I went in to pick up my car. Now my car is operating horribly, Different warning lights are now showing up on startup that were not there before they did the update, I'm very upset about this. I have been buying BMWs since 1985 and had been getting service at another dealer which is quite a distance from us now. We were trying get a closer dealer for convenience, what a mistake!!
I just purchased my second 7-series from Nalley. I bought a pre-owned 750i from Nalley in 2009, and this month bought a new 740i. I bought both of my cars from Marcus Mullins. Marcus is a true pro, and I completely respect his professionalism and honesty through the purchasing process. I feel like Nalley really bent over backwards on pricing and terms to win my repeat business. I'm looking forward to working with the Nalley service team through the warranty period. Did I mention that Marcus is a true pro?? Give him a call!
It's been a couple of weeks since we purchased our 2016 X3 and we couldn't be happier! Steven Leesang was so knowledgeable about everything to do with BMW - all of the different models and options, and was so enthusiastic the entire time! We traded in our GLK 350, but had no complaints the entire time we had the car. But Steven was able to convert us over to the BMW-following, and there's no looking back for us! I definitely recommend Steven if you are looking to upgrade from your current car or just looking to learn more about BMW! Thanks again, Steven!!!
After a not so great experience at another dealership, Nalley BWM was a breath of fresh air! Chris Y. was an absolute pleasure to do business with, during and after I bought my vehicle. He and his colleagues did all they could to make our car buying experience very welcoming, exciting and easy! I highly recommend and hope to see them again for future purchases.
Recently had my vehicle serviced at Nalley Nissan. Great experience! Service Manager, advisors, and techs were wonderful. I would highly recommend Nalley Nissan and will definitely return for my vehicle repair needs.