Valley Heating & Cooling
Decatur, AL 35603
|Mon - Sun:|
|Mon - Sun||Open 24 Hours|
I have used other technicians before, but I always choose Kevin James. Kevin is accurate in his diagnosis of the problems that my unit is having, and he knows what the solution is to those problems. I have known Kevin since he was a teenager, and know him to be an honest, clean and tidy, efficient person. I would recommend anyone using him as their technician at Valley Heating and Cooling.
My heat pump malfunctioned and I called Valley Heating & Cooling (VHC) for help. What turned out to be circuit board problem took VHC a month to diagnose and fixed, partially. They also replaced contactor in my other heat pump and charged me almost ten times of the market value of the part (contactor), in adding to the labor charge. I finally get tired of waiting for VHC to fix the remaining problem and called another company for help. It took the other company one and half days to get the job done: half a day (late afternoon) to diagnose the problem; the next day (afternoon) to replace the bad part.
My first unit was from valley heating and cooling and my next unit will be from them. I was unable to use valley on my house loan. When I bought my house my FHA loan made me stay in a certain price range (aka the cheapest) I found out why they were the cheapest pretty quick. I could not get the guy to come fix it less than a week after it was put in. He had his money and warranty work doesn't pay anything. I had to get ugly with the guy to get anything done and he had to fix the same thing 3 times. I have valley service it now. They cost more but they will show up to fix it even on non paying warranty work. You get what you pay for.
The capacitor on our AC went out on a Sunday, we called Valley Heating & Cooling and they sent someone out here within 2 hours!!!!! In this heat in the dog days of summer anyone can see why that is so important. Fantastic service and great prices!! We will send everyone we know to them.