My grandparents paid 300 dollars for a used refidgerater and 1 month later conveniently after the 30 day warranty it completely quit working. They wouldn't even come look at it without a ridiculous fee. I suggest finding another store. I wouldn't even fool with them.
I had spoken about my washing needs over the phone a month or so eariler.. I wanted a dependable washing machine without the bells & whistles, quiet, that actually got clothes clean & fast! I had a Maytag Centennial (junk).... I was recommended a Speed Queen. I done my research on the brand. Found it to be #1 with CONSUMER REPORTS. AMERICAN MADE PRODUCT WITHOUT CHEAP PLASTIC PARTS. I saved up my change until I had what was needed for purchase. I went in one morning & bought my Speed Queen washing machine. From the time I drove up, I felt welcome. They were so nice & helpful. After talking with Mr. McCullough & looking around. I decided on a simple manual operated machine. I was told it would be the next day before they could deliver. I expressed how desperately I needed the washer. The one I had was practically brand new, but useless. Mr. McCullough said to me "don't worry, it will be there today!" He himself along with help had the washer at my house & set up within 3 hours!!!! He told me repeatedly "If this don't do what we promised, call me!" Had my first load finished within 30 minutes!!!! I was so happy! Simple, clean, quiet, & fast!! I would never get that service from a chain retail store. Not to mention chain's don't carry the Speed Queen brand. HIGHLY RECOMMENDED LOCAL BUSINESS!! LOCAL FAMILY OWNED!!!! I can't even say enough great things about the service & kindness I received. GO IN & SEE FOR YOURSELF!Top notch product! Top notch business!Thank you Mr. McCullough & McCullough Appliance of Decatur!!!!
My husband and I visited the store 11/24/2015. We had planned on upgrading our plasma to the newer 4k. The salesman was incredible to say the least. The store was layed out well and we were greeted immediately when we walked in. After respectfully shooing the salesman away for a short bit, we called him back to ask questions. He was very knowledgeable which moved us from looky lue status to serious buyers. We bought the TV and sound system. The salesman was very respectful and did not try to push us into a decision. They also have a 36 month zero interest payment plan which was somewhat motivating as well. They are commissioned there, so I am sure he was a happy camper as we were. It was an outstanding experience. I can only say that management must have caught on to the experience Lorie had in 2014.
If I will rate this store Electronic Express particularly in Decatur, Alabama zero.. Do not go to this store where the customer service is terribly poor. Yes, you can see store associates around but they never care if what you are looking for.. since this store opened up in the mall only few people coming in ( I guess they have noticed too the poor , I should say terrible costumer service ). They were acting busy.. busy walking around , I felt to kill the time until it's their time to get off.. To the manager and most of all the owner of this store.. hey! give a good orientation to your employees, remember the most main reason why any business closed down, coz not earning so much profit, and where that profit comes from? US! WE! THE CUSTOMERS!.. put in your mind that it is not your store selling electronics, appliances, you have a lot of competitors around... That is what I have noticed in this country ( USA ) mostly the customer service here is terrible.. the employees does not care.. HEY wake up America! and wake up Electronic Express Store!
DO NOT DO business with Valley Appliance! We paid for applicances 6 months ago for them to be placed on hold and when we called to have them delivered, they refused to deliver them. We have been waiting 2 months now while their sales staff, GM and owner have dodged our phone calls, refused to take or return our calls and even yelled at us when we came to the store to question where our items were. We have been in the home building business for years and have NEVER had such poor customer service - this is not an ethical company and they are forcing us to have to take this to court. Please be warned: this company will not be around for long and if you choose to do business with them, I assure you that your experience will be the same or worse.