Sun Nails and Spa
23201 Michigan Ave, Dearborn, MI 48124
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I just recently received services from Ken on 1-6-17 at 7pm. I'm very happy with my service and the look of my nails however I'm not happy with the tone that Ken took with me when I questioned him about the pricing. He immediately got defensive when I asked why the price was $8 more then the sign. He embarrassed me by saying "If you don't like it you can go somewhere cheaper" This is offensive seeing as how I spend a lot of money in your establishment receiving shellac pedicures and pink and white nails. It's not about the money, I should be able to have the pricing explained with out being given unnecessary attitude. I am disappointed that he no longer wants to service me and stated I should take my business elsewhere. Why? Because I asked to have pricing explained. There was no reason for him to go off on me in front of other customers and practically chase me out. I'm beyond embarrassed and this was no way to treat a customer. It saddens me to have to find another place to take my business. I did enjoy his work however his attitude was very unprofessional and I do believe it was because he was being shady and falsely upcharging for a very basic service.
This place is a joke! $55 for garbage. My nails didn't last a whole week. The guy that did them huffed and puffed the whole time and he had the nerve to tell me to come back. I got there at 10am and didn't get out until 12:45. I had a doctor appt at one so he was getting mad at me. He messed up on everything. Look at the lines in the photo. The lines were not even straight or neat. He kept telling me to put my fingers in front of the fan than he got at me telling me I'm messing them up. How if I'm just sitting there not even moving an inch.
I went there a few weeks ago and My 2 girls got Full sets and they were very happy. My son got a pedi and i was not a happy camper because the filter came off while his feet were in the water and all this built up STUFF came out so i alerted the gentleman doing my feet because his attendant left briefly. The man started speaking in his native tongue and then said ok and told my son to put his feet back in after i told him to remove them. So i stated it again that a bunch of Gunk was not in the water. he looked at me , rolled his eyes and started speaking in his native language again. and told my son to put his feet back in instead of cleaning and running new water. I told him to stop on my feet and took my son and spoke to the owner. I was charged $10 for him removing my toenail polish and i stated that i would NEVER be back.
Terrible! From customer service to finished product.. I got ignored by the lady doing my nails when I asked her a question. She couldn't even polish my nails right and had nail polish all around the edges on my skin. Unbelievable! I could've done a better job on myself blind folded
HORRIBLE! BEFORE STARTING SHE NEVER CLEANED THE CORNERS OF MY NAILS THAT HAD NAIL POLISH SHE WAITED UNTIL THE END WHEN I ASKED HER TO! I WANTED A DARK COLOR AND REPEATED TO HER THAT I WANTED DARK. THEY TURNED OUT LIGHT AND WHEN I SPOKE TO THE MANAGER HE WAS GOING TO RECHARGE ME. SHE RUSHE ME THRU THR WHOLE PROCESS. AVOID THIS PLACE. TROPIC NAILS ON GREENFIELD IS A MILLION TIMES BETTER!!!!!