18900 Michigan Ave Space H-109, Dearborn, MI 48126
|Mon - Sat:|
I love shopping at Kay Jewelers. Excellent and great experience provided especially by Tina- who is an amazing and awesome seller and friend. She always offer what is best for me, she made my dream ring come true, and i have the best ring because of her with excellent price. I go to Kay just because of her, she is amazing and gives you the best prices and deals and what is best for your pocket. If i would rate her i would say 10/10. Tina thank you for everything and for your excellent service.
Excellent service consistently, the manager there is named Frank and he consistently saves e money! With every purchase I feel like I have made an investment. I felt the need to review as a response to the review about the piece she was looking for being discontinued. It is incredible to me that she assumed a price would be guaranteed if she didn't put the item into the layaway. I absolutely love the mall, the people and especially the manager. Even when I shop wth other employees I always am well satisfied. Loyal customer of 5 years, the old manager Ali and Said were also great.
FURIOUS !!! DON'T EVER SHOP AT KAY JEWELERS INSIDE FAIRLANE MALL. I WENT THERE 2 WEEKS AGO FOUND 2 RINGS I WANTED FOR MYSELF & HUBBY. THE "MANAGER FRANK" TOLD ME THEY WERE HAVING A SALE THIS WEEKEND IF I WANTED TO WAIT 'TILL THEN TO MAKE THE PURCHASE. I SAID YES, OF COURSE (WHO DOESN'T LOVE A SALE?) HE WROTE DOWN THE BARCODE NUMBER WITH PRICING OF THE RINGS ON HIS BUSINESS CARD. I WENT IN THERE TODAY GAVE THIS OTHER KID THE CARD I WAS PROVIDED. IT TOOK HIM A WHILE BUT HE CAME BACK WITH THE "NEW" SALES PRICE. I SAY PERFECT WE'RE READY TO PURCHASE THE RINGS. HE GOES BACK TO GET THE RINGS COMES BACK WITH HUBBY'S RING AND TELLS ME "MY" RING THE BARCODE I WAS PROVIDED WAS NOT GOOD "NON EXISTENT". HE TELLS ME THERE WAS NO RING TO SHOW FOR THAT. THIS MADE NO SENSE BECAUSE JUST A MINUTE PRIOR HE HAD GIVEN ME THE SALES PRICE. SO HOW COULD HE HAVE PRICED IT IF THE BARCODE WAS NON EXISTENT? NOW HE TELLS ME "WE" CAN FIND SOMETHING SIMILAR FOR ME. THEN I START SEARCHING ALL THEIR RINGS AND I FIND THAT "MY" RING MISTERIOUSLY ENOUGH IS IN A DIFFERENT COUNTER AND NOW +$800 MORE THAN IT WAS MY LAST VISIT. I TOLD HIM THAT'S THE RING AND HE TELLS ME THAT'S NOT IT. NOW SUDDENLY, HE REMEMBERS MY RING. HE KNOWS THE NON EXISTANT, BARCODE LESS RING THAT I'M TALKING ABOUT AND HE KNOWS IT WAS DISCONTINUED LAST MONTH AND THE LAST ONE SOLD MUST HAVE BEEN THAT ONE THAT I SAW. SO FOR THAT REASON THERE IS NO WAY THEY CAN ORDER IT. THIS ONE THAT I'M SEEING KIND OFF LOOKS LIKE THE ONE I LIKED BUT IT’S MUCH MORE EXPENSIVE! THERE'S WAY MORE "DIAMOND'S" IN THIS RING THAN THE PREVIOUS...YEAH RIGHT ! WHO ARE THEY KIDDING!? I KNOW WHAT I CHOSE AND WHAT I LIKED. THIS PLACE IS JUST SHADY .THEY ARE A BUNCH OF LIARS, SCAMISTS AND THIEFS. THEY DIDN'T SELL ME THE RING LAST TIME BECAUSE THEY NEW THEY WOULD BUMP UP THE PRICES THIS WEEKEND. I'M NEVER GOING TO GIVE THEM A SENT. I RATHER GO ONLINE OR TO A DIFFERENT KAYS. SHOPPER BEWARE. IF I COULD RATE THEM A 000 TRIPLE ZERO STAR I WOULD.