Called gave good feedback. Very polite and trained well. Talked to geek squad. Great help. I appreciated all the assistance i received from them. Helped with my problem with patience.
I was very satisfied with the level of professionalism that was provided during my visit. The employee took the time to listen to my needs before showing me different products. I was hesitate to shop for a new fridge because of all the headaches that come with it, but the employee made the process very smooth and painless.
Anime selection is limited however employees are very helpful and knowledgeable. The Gamer's Club is great.
I am very disappointed in the client service Best Buy, one of America's most established electronic stores. I my self am a small business owner and would never let my store operate6in such matter. I've been in Dearborn all my life and because it is the only one in the area I always came here. But not once have I had a good experience. The securitys at the door are always foolin with employees whom never great. The sales or client service reps do not assist unless you walk up to them and if u do they brush up off or tell you it's not there department. Where is the client service? We want to buy make it simple and friendly. Jeez God bless Amazon. They make it so simple. The reason why I took the time to post this review is specifically because the past 3 times over been here in the past 4 months I always said I want to leave a review and never end up doing it.
Wife and I walked into this store with the full intention of buying a washing machine. Not sure if it's the store manager but some greasy dude kept fast talking and trying to get us to buy a more expensive model. This guy was the stereotypical, straight out of central casting sleazy saleman. He kept saying things like "If you don't care about quality then you can buy that one." He was borderline insulting us. I don't understand how he makes any sales. ANyway, we walked out and bought a nice $400 washer from Sears Outlet on Telegraph.
Would NEVER go back here, so we found this deal after browsing the web, went and checked out the mattress, the store manager David showed us the mattress, we explained to him our prerequisites and that we would buy it the following day, he promised that he would hold it and we could buy it over the phone the next day, since the sale would end soon. Neither did the sale end, nor could we book it over the phone, We tried to call twice, each time we got a bland response that he wasn't around. So we went back personally, and he refused that he had admitted to holding the mattress for us! What's more, he started saying ' What is the deal with you people', 'you'll do not wanna spend' using highly insulting language. He then started forcing us to buy a different more expensive mattress, which he refused to let us try out, and wanted us to buy it blindly! We drove 50 miles to and fro twice to this place, with nothing in return, In the long run I think it was a good thing since I would never want to possess anything from that store. One of my most disappointing shopping experiences. If I could give no stars, that would be my rating!
Good store. But the nerd squad or what ever their called are really jerks. So we got this canon camera that had problems that kept happening to others that they didn't tell us about. And it was like $600! We just wanted to get a replacement different model and they said oh, well if u get the nerd squad protection plan we could do that but... And all of that crap. Wouldn't recommend them.
This is probably one of the better ABC stores in the area. Super nice staff and excellent service. The employees really know what they are talking about and try to fit your needs as best as possible. I've had great experiences with the portable electronics section, especially in the cameras section. They've even remodeled the place since I've last been there with new bedding & furniture around the place.Longtime shopper here. Other ABC's are not the greatest.
I got A flat Screen for a gift and after a few month the back Light went out. There warranty is 30 days wanted 149 dollars to fix something that only cost 129. Do you really want to shop there? do you realy want to waste your Money! Not just this store but all Best Buy's