Car Accident Aftermath »
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
23535 Michigan AveDearborn, MI 48124
Jay went above and beyond to get me in my mustang! Thank you again for helping us with the F-350 diesel, too! The best dealership, drive there even …
18900 Michigan AveDearborn, MI 48126
From Business: Welcome to your local Sears Auto Center in Dearborn, MI. We have all the essentials whether it’s automotive repairs and maintenance, new tires, batteries or if yo…
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
It’s time to bring long sleeves and long pants out of storage, prep your home and car, and contact the cool weather home/yard contractors.
I brought my mom's 2010 Kia Soul in for service on January 26, 2015. I was here when the service department opened. At that time, the windshield washer fluid would not spray, the rear speaker was making a popping noise, and the sunroof would not open properly. After I sat here (because I am here in the lounge waiting again right now) until nearly 2 o'clock, I found out that there was an issue with the service plan that I purchased here at LaFontaine. My service advisor made some calls. I made some calls. It was then determined that the vehicle had to remain over night because it had to be "inspected" and that wouldn't take place until the next day. I was given a ride home.For two days I was told that the inspector hadn't come out yet. However, my call to the warranty company discovered that the inspector had been out that morning. I was then told that the inspector was here then. Needless to say, the sunroof had to be further broken down for further inspection. It was finally determined that the issue would be covered and we had to wait for parts.In the midst if this, I was given a loaner vehicle that they didn't authorize my mother to drive. I had to go out of town so my mother began calling daily to find out if her car was ready - to the point where I told her to stop calling.When it was all said and done, the car was supppsed to be ready for pick-up. At that point, the tech discovered that now the speedometer is not working. It was working when we brought it in. Now we had to wait for that to be repaired. This took almost an additional week to take care of.So I get the call on February 26, 2015 that my mom's car is finally ready to be picked up. I send my mother up here to get her car. She's estatic because when I bought her this car in November, it was exactly what she wanted, but for almost a month it's been out of her possession. She gets up here to retrieve her baby and THE WINDSHIELD IS CRACKED - all the way across. It wasn't like that when it was brought in, and mind you, she hasn't seen her car in a month so you can imagine her frustration when the explanation was that the crack started from a chip in the windshield. Needless to say, because it was in LaFontaine's possession, the windshield will be replaced at their expense. She was told that Safelite would be coming to the house to get the vehicle. Then there was a change and the vehicle needed to be brought in, which brings me to why I am here now. I brought her truck in before 8 a.m. expecting that Safelite would be present between 8:30 and 9. It is now after 12:00 and I am still here and the vehicle is still sitting waiting to be repaired. When I inquired, I was told it would be about 45 more minutes before they would even arrive.I just wanted to take a moment to express my disappointment with this repair experience. By coming to the dealership, especially this dealership that is so widely known, our expectations were very high. We have truly been let down and really feel like there is a complete disregard for the value of our time, especially mine since I am the one who sits and waits. My household has another Kia vehicle that we purchased here. This experience has made me think twice about having it serviced here.
I purchased my vehicle from a Hyundai dealership in Troy, MI this past summer. I was driving down I-75 on 3/22 and there was a bumper in the road that I could not avoid. It ultimately cut open my fuel tank and Hyundai roadside assistance took my vehicle to La Fontaine, which was the nearest Hyundai dealership to where the accident occurred. Unlike my Suburban Hyundai in Troy, La Fontaine has been a terrible experience. The service has been poor and the worst part about it is that they lied to me as to when my vehicle would be ready. My car was towed in Friday night. I called the dealership the next day, Saturday, and was told that they would not be able to do an estimate until Monday. I received a call Monday afternoon and the estimate was $1300. I approved it and was told they would call me with an ETA; however, I never heard from them. I called them Tuesday, Wednesday and Thursday to get a status on the vehicle. I was then told on Thursday by Tony that the car would be ready Friday, March 29. When I called Friday, I was informed that the part has not even been ordered. Because it was a gas tank that they needed to replace, it could not be expedited via air freight. I was then told that the part would arrive by Wednesday (4/3) and Ken, the Service Manager, called me to advise it would actually be Thursday. I then called him Thursday and he called me back saying that it did not arrive until later that afternoon and he wanted the extra time to get it right and would have it ready for Friday morning. I asked him for a discount and he told me he would get with the parts manager and see what they can do. I then called him this morning, April 5, and was told my car was ready and the total was $1162.14; they only took off $137.86 for an extra week that my vehicle was in their repair shop. I expected the bill to be closer to $1000 for the inconvenience of the delay, the misrepresentation of when the part was actually ordered and the lack of a loaner vehicle while the car was there for two weeks. Not only would I never go back there again, but I would not purchase from any La Fontaine brand dealership.
I bought a used Subaru at Platinum Auto Sales today. I am very pleased with my car, they were superior in handling the paper work, and I was in and out within 30 minutes. ( pd cash ) . The car was cleaned up inside and out, and they even assisted with the workings of the CD player. (( I had never used a tilt player ))- They filled up the gas tank, (almost full) and pulled the car to the front door. Every little bit of kindness goes a very long way!! I took the car to the garage afterwards to check all fluids, he said nothing was needed, all fluids were full and clean!! I did replace the wipers, just in case. But in all aspects, I felt I got a superb vehicle, a good deal, I love my car.....and would highly recommend Platinum Auto Sales in Dearborn any day. Lana D. 12-29-15
The Mercedes dealership quoted $2800 on repairs on a 2008 Mercedes. Mike came highly recommended. He fixed the car before he even met me. I had it towed there from the dealership he fixed the car for $1900. Safe repair facility for women to walk in alone. Honest licensed and highly qualified. Bad reviews are most likely posted by his competitors. He took 3 payment installments. He understands car repairs are unexpected burdens and helps in any way he can.
I'm in the process of leasing Rogue Select from this dealership and my sales consultant was Roberta Hill, Bobbi, was very friendly and tried her best to get me the car I liked with the price I can afford. This facility is very clean and practical with free WiFi and built in USB for costumers convenient. All of the staff were welcoming and very helpfull. Their prices were definitly lower than other dealerships and I highly recommend it.
When my father was alive, he bought several cars from Ron Clark an was always very happy with the service. Now that I decided to get a Ford, Ron Clark was the first person I called (even though North Bros is right by my house). I was extremely satisfied with the service from Ron Clark and his back up Craig N during this lease experience. I will highly recommend both guys.
Great place with friendly staff, Randy Woods was the best we could have hoped for. I got the car I wanted with the options I wanted for the price I wanted. No annoying sales pitches and was out the door with the car in a few hours. I will be getting my next new car here for sure.
Stopped by Superior Pro-owned super center and was greeted and showed what i wanted and they were very knowledgable. Purchased a 2016 Yukon...Beautiful truck, great price, all the toys, awesome customer service, and a great experience!!!!!!!! THANK CHRIS,
I work with Beckie in service whenever I bring my car in for work. She is great ! Always professional and personable, and always takes good care of me as a customer. Customer service like hers is rare. She is an excellent representative of her dealership.
I'm on a search for a affordable economical car, so when I ended up at Village Ford I knew exactly what I wanted and how much I wanted it for. They surprised me and gave me a Focus at a cheaper price than what I had expected to walk out for. Thanks guys!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.