Awful company. The right Limo didn't show up that we requested. I had to tell the driver where to turn and use my phones GPS to guide him to the location (they knew where I was going ahead of time). If anything goes wrong and you complain you will get nothing back. They do not refund any money. But they will offer another crappy ride for a 2 hour period. I guess a common problem that I also had was no AC in the Limo. They also were not cheap. Just don't use them. Go with someone cheaper and better limo's. Don't buy anything from them as they will keep your money and you will need to go to court to get it back. Don't waste your time.
Wow. I wish I would have read the reviews before booking them for my wedding. So anyways, My wedding was 8/20/16, it was 90 degrees out. All the bridesmaids were in the limo, full face and hair, dresses, hair pieces the whole nine yards (which wasn't cheap.) I noticed that it felt like the air conditioning wasn't on. I fiddled around with it. Nope none of it was working. I'm not talking like it was working half way. I mean not at all. I talk to the driver and tell him to call his manager and tell them about the problem because I wasn't going to let this ruin my day. I didn't want anyone acting like they had any idea about this when I did call. I told him we expected a price adjustment. He said she said we would work it out. By the time we got to the ceremony a lot of our makeup had ran off because we literally had sweat rolling down our face. Half our hair was flat and dead. The other half was frizz balls. When we called the manager said, "I need to investigate this." Even though the limo driver called so we could avoid this. They said they would give us a discount on something in the future. Yeah. No thanks, not interested. So 5 hours of limo service from 12-5 in the afternoon cost me $900.By the way they also have it written in their contract that the limo might not be as cool as you would like. Lovely. Don't waste your money here.
Ok so I booked them before I read the reviews, The reviews scared me to death but I called and the Lady assured me they merged with another company and no longer run any of the older problem limo's, So reluctantly I kept my reservation, The driver who was very polite and professionally dressed showed up at our motel exactly on time, We went the Black Sabbath Concert at the DTE energy theatre, We got there with no hassle or issues, The limo was not new by any means but was in good repair, air conditioning worked fine, nice seats no issues, The driver knew his way around and drove exceptionally well in the heavy traffic, I would use entertainment express again.
Hands-down the worst limo service out there!!!!! Don't use this company they are huge scammers and will just take your money and you will regret it! The events that happened when I went with this limo company was awful the driver didn't know what she was doing where she was going or how to drive on top of that just left my party in Detroit!!!! She also made three U-turns almost killed all of us, almost sideswiped two different trucks and wouldn't drop us off at the door at any bar made us walk a block to get everywhere!!!! The limo was JUNK the side was all smashed and The air conditioning and Half of the speakers didn't work..... RUN
Never Showed Up for my Wedding Day then wouldn't honor my contract for the make up limo service. Wanted me to pay gratuity for the make up despite already paying it the first time for the service I didn't receive and wouldn't provide me a Saturday option since my wedding service was on a Saturday. Attempting to work with them to fulfill my contract is a pain! I wouldn Not recommend.
Most of these reviews are paid and fake. This company is beyond terrible. Sent a limo with dent and broken AC. Yet insisted on charging us. Never used the limo, I never even got inside of it. Once I saw the dents, I stuck my head through the open window and was hit by the wave of heat. I asked the driver to turn on the AC and he said it was broken. This company is terrible , look at yelp for a much honest side of reviews.
Booked a party bus with this company and it was really great. They had a dance floor in the limo with lights that go with the beat of the music. I never would've expected that but it was awesome. Everyone had a blast on the limo to the point where we actually left the bar prematurely because the fun we had in the bar was nothing like on the limo. Even brought some people from the bar to party with us. Cannot wait to rent another one from them!!
Thanks for making my bachelorette party a blast! The Party bus was amazing I couldn't have asked for a better night!
We have rented from this company for the years and had had nothing but good experiences. We request either Ted or Stewart usually for our drivers. I wont rent form any other company because I am afraid we will not get the same service at a different company.
Booked this company for my best friends birthday, I wanted to decorate the bus with streamers, balloons the whole works because it was a surprise for her 30th. They were so kind, told me to just bring up what we wanted in the vehicle and they would decorate it for us.... when the bus arrived everything was perfect! I loved what they did inside of it and she was so surprised! VERY HELPFUL AND I WAS GREATFUL!