Timely and courteous, arrived when scheduled and work was clean and professional. Highly recommend this company.
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Today I had my furnace cleaned. Jerry from A to Z heating was the technician who completed the service. He was very professional and knowledgeable. …
I had them repair my sewer drain and have not had a problem with it for five years they were careful with the landscaping, I would use them again !!…
Serving the Dearborn Heights Area.
Coupons & Deals10% Discount Off Labor on Any Plumbing, Heating or Air Conditioning Installation or Repair
From Business: Installation and Repair of all Plumbing-water piping-hot and cold, sinks, faucets, garbage disposals, toilets, bathtubs, sump pumps, stacks, laundry tubs, water h…
First and foremost the customer service is very lacking. I've missed countless appointments with Parsons because they will briefly knock and then leave. They do not call, wait, or even knock a second time which means if you are in the bathroom or changing a diaper you are screwed. They give you 5 hour appointment windows but neither call when they are on their way or when they actually arrive. And rescheduling is sometimes weeks out! The woman who answers the phone, Mary, is very short with you when you make any complaints or ask for the techs to come back after they left 5 minutes ago!That all being said they are simply not good contractors. I rent my condo and for the past 3 years this is the company my landlord chooses to use for heating and cooling services. The second-floor in my home had never been cooled or heated properly. My DTE bills were always skyhigh because I believe the thermostat was constantly pushing out cool air because the house would never reach the appropriate temperature. The first floor would be freezing and the second floor would be unbearably hot causing my kids to sleep downstairs in the summers. FINALLY my boyfriend couldn't take it anymore and called a different company to come out and check everything. After being in my basement for 10 minutes the contractor said there were multiple leaks and the coolant was low. After a 30 minute fix everything in my house worked correctly. After 3 YEARS of quarterly visits from Parsons and them saying everything was fine just change the filters more often. So yeah, 1 star. I wish I could give them zero.
This company takes your money and runs. They say something is fixed snd less than 24hrs you have the same problem. They ignore your calls because they know they did wrong.. Then they change their story about what they said about the repairs. They also stated DTE is wrong in diagnosing of the problem. Thought we were dealing with a reputable company but very wrong. They take advantage of people. They need investigated. I will persue this. Companies like this should not be allowed to do business like this and get away with it..once they get their initial payment you don't see tnem again they don't even return a courtesy call. They have no ethics. Consumer BEWARE!!! This site wouldn't let me post without putting a overall rating. Marked one star it Should have been MINUS ONE STAR
We woke up at 630 am to find the furnace was dead; it was 5 degrees outside and 61 inside. We called Parson's at 8 a.m. and we were given a service window of 10:00 am - 1:00 pm. At 9:30 am, we got a call that a tech was on the way, and he arrived within minutes. He was friendly and had a diagnosis by 10:00. He gave us an estimate of about $400-$500 for replacement parts and labor -or- $1,700 for a new furnace. We decided on the replacement parts and there was no hard sell for the new furnace - that was appreciated. He left to get the parts and while he was gone, we reconsidered the new furnace and decided to go that route. We called Parson's back to tell them about our decision and they didn't bat an eye. They said they wouldn't have a crew available to install it until the next morning, so we started making arrangements to stay somewhere else for the night, but they called back a few minutes later and told us that they were able to get a crew in. By 2:30 pm our house was warm again. Everyone I dealt with was very friendly and professional. There was no pressure to buy anything extra nor were there hidden charges and fees. I would recommend Parson's 100%.