Non Typical Inc

Customer service is not a concept they understand. Guilty of false advertising of product abilities (specifically ability to send photos directly to a computer with a home unit).

Decent product, just do not believe in what they say they can do. They are selling it as is they can do something, but in reality it is what they hope they can do sometime in the future. Over a year and still not available.

Purchased Three of the Cuddeback game cameras. The first one lasted about 6 months before I started having problems with it. I went on the website to troubleshoot and went through the ridiculously troublesome process of updating the camera which made it work again for a short period of time. The next year I purchased the newer version of the camera which worked great again for about six months. While the second camera was still working I sent the first one in on a fix with new program where you purchase the newer model for half off. It seemed like a good deal at the time until I started having problems with the second camera which is the same camera that I purchased at the discounted rate. I sent my first camera in to get replaced with my safety box and am still waiting for them to get to me. Meanwhile the flash on my newer second camera is not working so I had to get a service RMA and send that one back to Cuddeback. Then I call two weeks later to ask where the fix with new replacement camera is and they tell me that they didn't send it out because they were waiting to get the safety boxes in for that camera. I asked how long that would take and the lady said, well we aren't going to get any in because we have discontinued the camera, the same camera that I just bought a new one of and ordered a fix with new replacement for. I don't know if you caught that she told me they were waiting to send my replacement because they were waiting to get the safety boxes in that they were not getting anymore of because they were discontinued. That makes no sense!. Then today I call in to ask where my camera is because they said they would send it to me and send me a reconditioned safety box when they get one in and the lady tells me that she would have someone call me back because there is no one there that can tell me if my camera has been sent to me yet. I am still waiting for a call back after 2 hours. Oh and I forgot, I put a service question inquiry on the website for them to call me two weeks ago and I still have not heard from them. Do yourself a favor and never buy a Cuddeback. Not only do the cameras not work, but the customer service is beyond terrible.