4/6/2013 was the first time I had visited this Sally's location and I was extremely impressed w a sales associate by the name of Jess! Jess knew her products, knew the ingredients that would be beneficial to my hair (a lot of gray!!) was pleasant, polite, patient and not just to me but to a rather difficult client that I personally would have asked to leave...she showed professionalism and respect. I did however, find her manager to be lacking in those areas: turning up her country music very loud on her iPhone dock, talking down to Jess in front of me, in general a rude and unprofessional attitude...never once offering to help me. So once again-I give Jess a 10+++!! Thank you for superior service, your manager could stand to learn from you!! Thank you !!!
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