WARNING!!! DO NOT BUY FROM DIANES!!! I bought a washer and dryer. They said they would deliver the next day. Nope. No one ever returns your phone calls. They tell you they will deliver but they never show up. After a week of calling, finally after insisting that it be delivered. I had to call about 7 times that day to be sure they would actually deliver. Then the dryer didn't work. I called and called and called. They always say they will come fix it but the never ever show up and never ever call to reschedule. The delivery man made a comment about my breasts which made me incredible uncomfortable. One delivery man has a broken hip and couldn't really help at all. It has been a complete nightmare. I give up. Do not buy from Diane's!!!!!
This place ripped my sister off . sold her a lemon refrigerator. broke twice while 30 day warranty . repair person came out after 3 calls finally. he couldn't fix it on that day. said he had to order a part and come back. needless to say it didn't happen. I called for my sister and spoke to a guy who said he would tell the owner. 4 more days still no response. called again and again. 9 days pass my sister still didn't get her refrigerator fixed. finaly had to go buy second refrigerator . second refrigerator still working fine, had to scrap the refrigerator from dianes discount appliance. beware
Purchased refrigerator and they agreed to install water line for ice maker.Told me on 4 different days that someone was coming to install but never showed up. Eventually I did it myself. Do not recommend using this company very undependable.Once they have your money, they don't care!
Purchased a Used Washer and a Used Dryer from this place. They delivered the Washer and Dryer and after a lengthy install process we finally had our Washer and Dryer. I could not do laundry as I still needed to buy a dryer duct clamp and install it. The next day I began a load of laundry only for it to simply stop and all the lights to go off and it wouldnt do a darn thing. After contacting Diannes, I felt like they didnt want to accept blame and yet here I sat with a non working Washing machine that did not even complete its first cycle at my home. The next day, they sent their repair tech who spent the day attempting to do something while I was at work, not really sure what he did, then they told me they could get me a different unit. The following morning they dropped off the other unit. As my wife began the first load of laundry, or continued the one we began two days prior, my wife heard what sounded, to her, like an earthquake upstairs. Upon arriving at the washing machine she found the washing machine about a foot away from the wall and the washer was still going nuts. After calling Diannes the repair tech tells me it is an unbalanced load... Of course it is, because you are known for your "quality machines." Ha pfft!! I showed him a photo of a balanced load that wasnt too big for the machine either. The problem is the tub inside is so loose from the bad suspension rods that when it begins to spin it SLAMS violently against the sides of the cabinet causing it to shake and walk across the upstairs floor. Texted the "repair tech" and he told me he would talk to the sales staff and that he is only "a cog in the wheel". The dryer did its first load fine, but on the second load began a metal to metal scraping sound which means the teflon glides which prevent the drum from touching the metal sides are worn. My speculations were confirmed by the broken pieces of glide in my dryer. I could have just as well picked up two garbage units and simply fixed them myself.
This is a clean store and the owners are very helpful lots of choices and can now fiance you which helped me out a lot
Great store very clean and the owners are very friendly and helpful. Would recommend this place just stop and check it out. Great store